If Job Seekers Prove Their Dependability, They'll Increase Their Chances of Getting Hired

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Express Employment Professionals survey shows dependability and communication are the top “soft skills” employers are looking for in job applicants.

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It’s easy to think that all that matters in a job interview is what’s on your resume, but the truth is employers are equally, if not, more concerned with who you are, as a worker and as a fellow employee.

Express Employment Professionals, the nation’s largest franchised staffing firm, today released survey findings that reveal the most important soft skills for job applicants.

The top five soft skills for applicants are:

1.    Dependability
2.    Communication (verbal)
3.    Commitment
4.    Motivation
5.    Initiative

The findings come from the 2014 edition of the Express “America Employed” survey of 115 Express franchises across the nation. This is the second year Express has released findings from its “America Employed” survey. Respondents were asked to name the “top five most important soft skills an applicant should have.” Full results for both 2014 and 2013 are below.

“It’s easy to think that all that matters in a job interview is what’s on your resume, but the truth is employers are equally, if not, more concerned with who you are, as a worker and as a fellow employee. Those are your soft skills,” said Bob Funk, CEO of Express, and a former chairman of the Federal Reserve Bank of Kansas City.

“So not only is it important to be dependable, committed, and motivated, it’s essential that you show would-be employers that you have those qualities. While you can always be trained to learn new hard skills, soft skills are much more reflective of your personality and nature.”

What are the five most important soft skills an applicant should have?

2014 vs. 2013
Dependability 60% vs. 65%
Communication (verbal)    44% vs. 41%
Commitment 44% vs. 34%
Motivation 44% vs. 47%
Initiative 36% vs. 39%
Teamwork 32% vs. 33%
Problem solving 28% vs. 27%
Enthusiasm 23% vs. 32%
Listening 19% vs. 18%
Professionalism 19% vs. 18%
Flexibility/Adaptability 18% vs. 27%
Customer service 17% vs. 18%
Interpersonal abilities 17% vs. 15%
Personal values 14% vs. 8%
Time management 11% vs. 11%
Dedication 11% vs. 11%
Loyalty 10% vs. 6%
Confidence 9% vs. 9%
Decision making 8% vs. 10%
Communication (written) 5% vs. 7%
Creativity 2% vs. 2%
Leadership/Management     1% vs. 2%
Multicultural sensitivity/Awareness 1% vs. 0%

If you would like to arrange for an interview with Bob Funk to discuss this topic, please contact Sherry Kast at (405) 717-5966.

About Robert A. Funk
Robert A. “Bob” Funk is chairman and chief executive officer of Express Employment Professionals. Headquartered in Oklahoma City, the international staffing company has more than 700 franchises in the U.S., Canada and South Africa. Under his leadership, Express has put more than five million people to work worldwide. Funk served as the Chairman of the Federal Reserve Bank of Kansas City and was also the Chairman of the Conference of Chairmen of the Federal Reserve.

About Express Employment Professionals
Express Employment Professionals puts people to work. It generated more than $2.5 billion in sales and employed nearly 400,000 people in 2013. Express ranks as the largest franchised staffing company and second largest privately held staffing company in the United States. Its long-term goal is to put a million people to work annually.

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Sherry Kast
@ExpressPros
since: 08/2008
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