MEMPHIS, Tenn. (PRWEB) September 22, 2014
WHO: LiveOps, Inc., the global leader in cloud contact center and customer service solutions.
WHAT: The 10th annual Customer Response Summit in Memphis is focused on customer care for the connected consumer. Constant change in technology and competitive vertical landscapes continue to offer new challenges and opportunities for customer experience executives. The Summit is dedicated to helping attendees identify best practices, network and learn from fellow attendees, speakers and industry experts to empower them to make the greatest impact on their organizations. The next edition of the Customer Experience Management Benchmark Study on Consumer Insights will be released in Memphis, offering details on the expectations and preferences of the Connected Consumer.
WHERE: The Peabody Memphis, 149 Union Ave, Memphis, TN 38103
WHEN: Monday, September 22 – Wednesday, September 24, 2014
WHY: LiveOps offers a true cloud contact center experience that allows customers to rapidly deploy the technology, instantly scale to meet contact center demands with dynamic bursting and quickly experience the unmatched service quality, flexibility and business results so many brands rely on every day. Providing both the innovative technology and the agents to use it, LiveOps is a global leader and the industry’s only one-stop-shop for cloud contact center and customer service solutions.
LiveOps Sponsored Panel Session: Tuesday, September 23 from 12:45-1:30 p.m. Central Daylight Time
“How Brands are Developing Business Agility Advantage”
Widespread availability of cloud-based communication and business tools has caused a shift in the way business is conducted, and brands must be flexible and adaptable to find continued success. Discussion topics will include cloud adoption, market responsiveness and customer channels integration. Ann Ruckstuhl, senior vice president and chief marketing officer, LiveOps, will serve as moderator for this panel discussion featuring the following industry leaders: Tom Hammond, executive vice president, Insurance Operations, Bolt Insurance; Martin Hand, chief donor officer, St. Jude Children’s Hospital; and Alistair Firmin, vice president, customer service, The Standard.
Media or analysts interested in meeting with LiveOps at the event should contact Rory Schaff at roryschaff(at)mcgrathpower(dot)com.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.