RIPTA Implements Reveal's Next Generation Mobility Management Technology for Improved Paratransit Customer Satisfaction and Cost Savings

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Reveal successfully implemented their Next Generation Scheduling and Dispatch Software "go live" on September 6, 2014. The new mobility management system already shows a tremendous ROI and improvements from legacy system.

RIPTA RIde Program

Mark Therrien, Assistant General Manager states, “Every technology company we inquired all promised the same thing, but none of them could perform what they promised. We needed next generation software and Reveal is the next generation software!

Reveal Management Services, Inc. ( – an Overland Park, KS, company announced today that it has successfully implemented its Mobility Management Paratransit Software system to the Rhode Island Public Transit Authority (RIPTA). RIPTA is challenged with providing quality customer satisfaction with multiple ridership venues from ADA, Medicare, several Workshops and Meal-sites and the associated costs with its paratransit services throughout the State. The legacy system was out dated and ineffective in meeting the goals of RIPTA’s mobility management vision. Reveal’s mobility management platform allows RIPTA to create more efficient routes, improve modal connectivity, improve on-time performance, increase productivity, decrease mileage per trip and substantially reduce the average cost per trip for their riders. This allows RIPTA to expand its paratransit services to more riders without increasing its operating budget.

Mark Therrien, Assistant General Manager of RIPTA with direct oversight of the RIde program, states “Changing software in the paratransit environment can be very challenging and stressful. Working with the Reveal team while implementing Reveal’s Technology and Workflow processes has been a very supportive and truly a team effort. Reveal’s operations and software experience helped us avoid startup pitfalls the first week. We look forward to continued growth with Reveal! Training to use Reveal’s software system has already allowed RIPTA to advance service quality and cost controls”.

Key statistics and Proven Results!

The new system is already providing the following capabilities to RIPTA staff, ridership, and the community:

  •     Verified productivity of 1.82 rides per revenue hour, a 6% increase
  •     Greater Operational Controls
  •     5% Decrease in average mile per trip length
  •     6% Decrease in overall driver paid hours while increasing weekday trips in excess of 5%
  •     31% Decrease in daily taxi provided trips equating to annual savings of $350,000

The implementation and conversion from the legacy software system was very smooth and seamless. Substantial benefits and value have already been achieved. Scott Schoessel, Reveal President/CEO stated, “The implementation of Reveal’s scheduling and dispatching technology has made an immediate positive impact in both customer service and the overall financial responsibility by increasing scheduled on-time performance and productivity, while decreasing the deadhead miles and the average length per trip”.    

All the numbers are exactly what RIPTA was hoping regarding providing a higher level of quality customer service while managing the cost to provide in a more cost effective manner. Mark Therrien, Assistant General Manager states, “Every technology company we inquired all promised the same thing, but none of them could perform what they promised. We needed next generation software and quality assurance tools, and Reveal is the next generation software we were looking for”.

About the Rhode Island Public Transit Authority

The Rhode Island Public Transit Authority (RIPTA) is a quasi-public, independent authority. Established in 1966, RIPTA is authorized to operate public transit services throughout the State of Rhode Island. RIPTA operates and provides fixed route, ADA paratransit, flexible, and park and ride services in 34 of the 39 Rhode Island communities. As the state’s main Mobility Manager, RIPTA aims to achieve this vision in a fiscally responsible manner, working with federal, state, local and private partners to realize the benefits a modern transit system can provide and to improve the overall quality of life in Rhode Island.

About Reveal Management Services

Reveal is a Missouri based Corporation with corporate offices located in Overland Park, Kansas and is a full-service contract management and software development firm specializing in improving transportation efficiencies, performance, productivity and reducing transportation operating and labor costs through unprecedented technology and services. Reveal personnel have proudly and successfully worked within the transportation industry since 1982, creating a positive impact in productivity, labor, operations, technology, management and customer service. We assist transportation providers and agencies in identifying and creating new and improved transportation opportunities for their communities served and their budgets.

Contact Information:
Scott Schoessel, President/CEO
Reveal Management Services, Inc.
10551 Barkley Street, Suite 506
Overland Park, Kansas 66212
Phone:    1-800-651-7029
Direct:    417-353-0054
Fax:            913-766-3450
Email:    ss(at)revealservices(dot)com

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Adam Jensen
Reveal Management Services, Inc.
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