“We are constantly looking to expand our partnerships with other technology providers, and we are confident that this new integration will help better serve our clients within the collection industry," said Terrel Bird, chief executive officer of TCN.
St. George, Utah (PRWEB) September 24, 2014
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TCN’s Platform 3.0, its cloud-based contact center suite, is now seamlessly integrated with CDS Software’s CollectOne, a single source debt collection solution. The integration enables CollectOne clients to streamline their processes and increase efficiencies by leveraging TCN’s advanced call center technology.
TCN’s cloud-based call center technology platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs. Through the direct integration to TCN’s Platform 3.0, CollectOne clients can further improve connectivity and collection efficiencies without capital outlay or the addition of new staff.
“The direct integration with TCN's cloud-based technology platform has provided our clients with increased usability across the entire CollectOne suite of tools,” said Mark Bergmann, chief operating officer of CDS Software. “We recognize TCN to be one of the best call center technology platforms in the market and ultimately selected TCN based on its all-encompassing suite of solutions and overall value add for our clients.”
The following features were added to CollectOne through the integration with TCN:
- FTC, FCC, TCPA & FDCPA compliance tools
- Web-based agent portal with skills-based routing
- A streamlined, single interface
- The most sophisticated dialer and IVR available, including predictive dialing, preview, manual, blended inbound, and attended messaging
- Hosted Automatic Call Distributor (ACD) and Private Branch Exchange (PBX)
- Real-time supervisor agent management and historical reporting
- Complete campaign flexibility and control
- Transparent billing and analytical reports
- Free 24/7 support
“We are thrilled to have been selected as the primary inbound and outbound dialer solution for CDS Software’s CollectOne,” said Terrel Bird, chief executive officer of TCN. “We are constantly looking to expand our partnerships with other technology providers, and we are confident that this new integration will help better serve our clients within the collection industry.”
TCN and CDS Software will be hosting a complimentary webinar on Thursday, October 9 at 10 a.m. PDT to discuss benefits associated with the streamlined integration and how to effectively transform your organization’s productivity. For session details and free registration, visit https://www4.gotomeeting.com/register/946928919.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.
CDS Software has been an innovator in the accounts receivable management industry since 1970. Its flagship CollectOne is an award-winning, single source debt collection solution. CDS Software’s clients range from start-up collection agencies to Fortune 100 companies, collecting on a broad range of debt categories. To learn more about CDS Software and CollectOne visit: http://www.collectone.com.