Cloud contact center solutions have gained broad adoption, yet we regularly see firms hesitate to upgrade one aspect of their business at the expense of leaving the other behind and this partnership closes that gap.
ROCKVILLE, MD –
(PRWEB) September 30, 2014 -- 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, and Intelacloud, a leader in cloud-based PBX, today announced their partnership to deliver an end-to-end PBX and contact center solution. Companies seeking to benefit from the enhanced flexibility and cost efficiencies of cloud can now do so with a complete solution to address the needs of both their contact center and back-office teams using 3CLogic and IntelaCloud’s single interconnected implementation.
The combined offering will deliver significant benefits to businesses considering moving to the cloud but currently utilizing PBX software for both internal communication needs and contact center operations. Among the advantages:
- A single integrated solution for all voice-related needs
- Improvements in business continuity through platform redundancy
- Seamless integration between corporate back-office and contact center operations
“Cloud contact center solutions have gained broad adoption, yet we regularly see firms hesitate to upgrade one aspect of their business at the expense of leaving the other behind and this partnership closes that gap,” states Raj Sharma, CEO at 3CLogic.
While the cloud contact center industry has seen significant growth it has largely done so without a cloud PBX counterpart to link external and internal communication requirements. The partnership is a critical step forward for businesses currently considering the merits of cloud and will help facilitate any migration efforts while allowing current internal businesses processes to remain intact without the need for two separate and disparate voice systems.
“IntelaCloud has had tremendous success in the voice world but is finding more and more customers are asking for contact center solutions. We are extremely excited about providing a cloud hosted PBX solution with 3Clogic,” states Tim Hewitt CEO at IntelaCloud. “We expect the partnership to be mutually beneficial for all as more and more businesses contemplate cloud for all their voice needs.”
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e.: multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information, please visit: http://www.3clogic.com
IntelaCloud is a Competitive Local Exchange Carrier (CLEC) with over a decade of experience providing best-of-class Cloud Hosted business phone systems. Our hosted services include offerings such as Cloud Hosted PBX, National/ International SIP Trunking, Business VoIP, customized Fax Solutions, and Contact Center Solutions via 3CLogic. For more information, please visit: http://www.IntelaCloud.com