OTRS Group Announces January 2015 Availability of OTRS Business Solution Software for Customer Request Management and Business Communication

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Based on version 4 of the OTRS open source ticket system, new product OTRS Business Solution provides for customer request management and business communications, and will offer a customer chat and a Facebook-inspired Ticket Timeline View, as well as included services such as regular professional updates and vendor support.

Longer written conversations can be searched better with the new Ticket Timeline View of the OTRS Business Solution

The new Ticket Timeline View offers a better overview of longer written conversations

The OTRS Business Solution shows that with the right features and services OTRS can be transformed into a communication solution that can be used in every department and in every industry sector – without any technological know-how.

OTRS Group, the world’s leading provider of open source and cloud based service management software solutions, today announces the planned release of OTRS Business Solution, its new offering for customer request management and business communication on January 19, 2015.

OTRS Business Solution features a brand new customer chat feature for closer and more direct customer relations and a Facebook-inspired Ticket Timeline View for a better overview of longer written conversations. The new solution is designed for businesses that want to lift their customer service to a new level and structure their communication more transparently with the help of the vendor‘s expertise. Included services consist of an initial implementation assessment, regular software updates and reliable SLAs.

The new product offering represents the OTRS vision to expand their product line beyond IT management, and to offer open source software solutions that can be used across a wide range of industries and for many different applications.

Christopher Kuhn, COO of OTRS Group, on the idea to expand OTRS offerings beyond IT Service Request software: "OTRS is still seen as software that is mainly used in IT and open source requires a Do-It-Yourself mentality – that is often not accepted in a professional business environment. The OTRS Business Solution shows that with the right features and services OTRS can be transformed into a communication solution that can be used in every department and in every industry sector – without any technological know-how." Many of OTRS‘ over 130,000 worldwide customers use it in human resources, in sales and facility management, quality management and customer request management.

OTRS Group will exhibit parts of the OTRS Business Solution at the 2014 IT & Business trade fair in Stuttgart, Germany from October 8-10, 2014. Interested users can register for a free trade fair ticket here: http://www.otrs.com/otrs-trade-fair-business-october-8-10-2014-stuttgart/

About OTRS Group
OTRS Group is the vendor and world’s leading provider of the open source OTRS Service Management suite, including the cloudbased Managed OTRS solution as well as the OTRS Help Desk software and the ITIL® V3 compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia, and Mexico OTRS Group offers Managed Services as well as trainings, service support, consulting, and software development to businesses that want to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Siemens, and Kentucky Fried Chicken as well as 130,000 other organizations worldwide. OTRS is available in 33 languages, offers an associated iPhone App, and is used by 60 percent of DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

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Josephine Günther
OTRS AG
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