Jewelry Industry Insurance Broker Strengthens Client Relationships with eCare Managed IT Services

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eMazzanti Technologies shows in a new case study how managed IT services help SJ International Brokers maintain excellence in customer service and grow their business.

Companies looking to build strong customer relationships rely on eCare Managed IT services

eMazzanti Technologies, a New York City area IT consultant and managed services provider, has published a short case study and video showing how IT managed services have helped their client, SJ International Brokers, LLC, build their business over an eight year period.

SJ International Brokers, located in New York City, NY specializes in all forms of insurance for the jewelry industry. Clients include some of the largest jewelers in New York City and other international venues.

The study chronicles eMazzanti’s long-term vendor relationship with SJ, demonstrating a history of solving IT problems quickly, securing customer data, and updating technology with proactive managed IT services.

“Companies looking to build strong customer relationships rely on eCare Managed IT services,” said Jennifer Mazzanti, President of eMazzanti Technologies, “eMazzanti’s eCare team delivers a consistently excellent IT experience that promotes customer satisfaction.”

Read the full case study.

Watch the Video

Long-term Managed IT Services

Back in 2006, SJ International Brokers (SJ) called eMazzanti when their server stopped working. eMazzanti’s techs had a new server installed and operational within 24 hours. That was the beginning of SJ’s long-term relationship with eMazzanti and eCare Managed Services.

In the eight years since that first call, eMazzanti has provided IT services to solve a number of problems for SJ, including a network solution that supported the digitization of SJ’s files and the technology necessary to access customer data and documents while visiting with clients on the road.

SJ takes a hands-on approach to customer service for their jewelry industry clients. “It needs a very, very client-based relationship, especially when it comes to the claims process,” stated Michael Weissbrot, Vice President, Technology, SJ. “We would not be able to do this without the help of our IT company eMazzanti.”

Because SJ specializes in the jewelry industry, eMazzanti Technologies, in combination with WatchGuard, provided vital data security technology to safeguard high-value client inventories and protect confidential client contact information and banking relationships.

Proactive eCare

As SJ’s business and network have expanded, their proactive eCare service has kept them up-to-date. eMazzanti technicians monitor reports and make improvements to their IT environment as needed.

“Over the years it’s evolved to cover us for our servers, our continuity devices, as well as keeping our entire office on the cutting edge of technology in order to best service our industry,” summarized Lindsay Cruiser, Bookkeeper, SJ International Brokers.

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Other related resource information:

Why Companies Need a Managed IT Services Provider

Website Guides NYC Area Businesses Seeking Outsourced IT Services

About eMazzanti Technologies

eMazzanti’s team of trained, certified IT experts rapidly deliver cloud and mobile solutions, multi-site implementations, 24×7 outsourced network management, remote monitoring and support to increase productivity, data security and revenue growth for clients ranging from professional services firms to high-end global retailers.

Serving more than 400 Hoboken, NJ, NYC area and international customers, eMazzanti is Microsoft’s 2012 Partner of the Year and 2013 Northeast Region Partner of the Year, a 5X WatchGuard Partner of the Year and has made the Inc. 5000 list five years running. Contact: Carl Mazzanti 201-360-4400 or emazzanti.net Twitter: @emazzanti Facebook: Facebook.com/emazzantitechnologies.

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Carl Mazzanti
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