I like the fact that if we sell our clients something and it breaks a few years down the road, we offer options, such as fixing it or buying it back.
ADDISON, Ill. (PRWEB) September 25, 2014
It’s frustrating when something that’s in otherwise good condition breaks and there is no one to repair it. This is often the case with packaging equipment where repair options are few. B2B Industrial Packaging repairs packaging tools and backs repairs with a few extras like used packaging tool buyback and loaner packaging tools.
Pat Yonkus, B2B Industrial Packaging’s Vice President, said, “I like the fact that if we sell our clients something and it breaks a few years down the road, we have the capability to offer options, such as fixing it or buying it back.”
Packaging tool repair only makes sense if the repairs are done correctly, quickly, cost-effectively and include a guarantee—and this is exactly how B2B Industrial Packaging’s tool repair facility operates.
Another service aspect clients like is that, where feasible, B2B Industrial will first try to help clients fix the equipment themselves over the phone. If that doesn’t work, clients can either ship it or drop it off - in some cases, sales reps will pick it up.
Repair personnel will diagnose the problem and quote the repair within a few hours. Most tools and machinery can be repaired and returned in 3-4 days. On the rare occasion that B2B Industrial can’t fix the tool, clients can still save money by buying used, reconditioned equipment from the company. These products, which perform as well as new versions, come with either a 45-day or 30-day warranty depending on the type of equipment.
In addition to the cost savings, repairing equipment keeps—sometimes very large---pieces of machinery out of landfills and supports B2B Industrial Packaging’s commitment to the environment.
“Packaging tools can be extremely expensive and people should expect a long productive life out of them,” Yonkus said. Whether we’re fixing tools or selling used tools, what we’re essentially doing is recycling. That’s something our clients feel good about – and we do too.”
Servicing more than 4,000 active clients, B2B Industrial Packaging sells a variety of packaging supplies including strapping and stretch wrap to clients primarily in the Central Great Lakes, California, Texas and North Carolina. B2B Industrial Packaging is unique in that it also operates a strapping tool repair facility that services the entire U.S. To contact B2B Industrial Packaging about tool repair, call Kim Calcagno at 630-396-6200 x1998 or email sales(at)b2bind.com.