Fresh Coat of Round Rock Brings New Level of Service to the Area

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Kathleen and William Ferrufino are bringing a new level of customer service to the painting industry in Round Rock, Texas with their new Fresh Coat Painters business.

Fresh Coat Painters

“Everything we do at Fresh Coat is designed to make the entire process as easy on the customer as possible. That’s how it should be..." - Kathleen Ferrufino

Kathleen and William Ferrufino are bringing a new level of customer service to the painting industry in Round Rock, Texas. The couple just launched their own Fresh Coat Painters franchise, Fresh Coat of Round Rock.

Fresh Coat offers residential and commercial painting services including interior and exterior painting, wood staining and finishing, and other services for nearly every protective coating application. They use quality, environmentally safe materials and offer a 24/7 customer service center, online scheduling, in-home color design consultations, and detailed quotes. Fresh Coat of Round Rock serves Round Rock, Georgetown, Pflugerville, Austin and the surrounding communities.

“We’re excited to bring a commitment to excellent customer service to an industry that struggles in that area. We want to take the pain out of painting and we back that with our 3-3-3 promise, which means calls will be answered by a live person within three minutes, a quote will be delivered within three days (customer schedule permitting) and the job will be started within three weeks,” Kathleen said.

William and Kathleen, who are just approaching their third wedding anniversary, met while working as IT Specialists on the same government contract in 2008. Kathleen earned her master’s degree in special education, but when the couple moved from Washington DC to Texas for William’s job, she had a hard time finding work. So rather than keep looking, she decided it was time to change strategies and create a career instead. With William’s support, they started Fresh Coat of Round Rock.

“Everything we do at Fresh Coat is designed to make the entire process as easy on the customer as possible. That’s how it should be and that’s part of why this business was such a perfect fit for us,” Kathleen said. “And, as the business grows, we’re excited for the opportunity to get more involved in our community.”

All Fresh Coat of Round Rock employees are professional painters who are insured, trained and background checked. The franchise’s partnership with Sherwin Williams means customers know they are getting a high quality product that’s environmentally safe and durable.

Fresh Coat was founded in 2004 as part of Strategic Franchising Systems. In the last year, Fresh Coat has been included in the Bond’s Top 100 and named to Entrepreneur Magazine’s Franchise 500 list. Fresh Coat also is part of the International Franchise Association, the Small Business Association’s Franchise Registry, VetFran and Minority Fran.

To learn more about Fresh Coat of Round Rock, call (512)253-7148, email KFerrufino@FreshCoatPainters.com or WFerrufino@FreshCoatPainters.com, or visit http://www.FreshCoatRoundRock.com.

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Kellie May
@FreshCoatPaint
since: 03/2009
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