Customer Direct Announces New Contact Center Location in Arnold

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The nation’s leader in contact center services now has three St. Louis-area locations - Chesterfield, Arnold and Maryland Heights

Our new Arnold location gives us the ability to comfortably accommodate our growing team of Specialists.

Chesterfield, Missouri-based Customer Direct (parent of Guest Direct℠) is proud to announce it has opened a new contact center in the heart of Jefferson County. The new location is at 2136 Tenbrook Road, in Arnold, Missouri next to Metro Business College.

“Arnold is the perfect location for Customer Direct’s expansion,” said Robert W. Nolan, Jr.,
Customer Direct CEO. “Just like Arnold, we have experienced tremendous growth over the past several years. The additional facility in Arnold allows Customer Direct to increase our daily capacity by nearly 75%. That means potentially more than 60,000 calls, emails and chat sessions taking place annually from our new Arnold contact center.”

Customer Direct’s new center brings 70 jobs to Jefferson County. The Arnold location will focus primarily on Hospitality Reservations. The new facility is staffed 24/7/365.

“We are fortunate to be able to grow as much as we have over the past couple of years,” adds Mr. Nolan. “Our new Arnold location gives us the ability to comfortably accommodate our growing team of Specialists, letting us focus on providing the best-in-class service our customers expect. As a privately-held company with a culture rooted in helping others, we are passionate about being as nimble as our customer service needs demand. This expansion in Arnold helps us not only meet that demand, but stay ahead of the momentum and provide exceptional service to our growing customer base.”

“I am pleased to welcome Customer Direct to Arnold,” says Bryan Richison, Arnold’s City Administrator. “The company offers a unique set of services that complements and diversifies our business community. The investment they have made in our city and the jobs they bring to town continue Arnold’s trend of success and growth. I look forward to working with them in the future.”

Customer Direct is North America’s leader in contact center services, providing the finest multi-lingual live specialist reservations sales and support to the Hospitality, Publishing and Internet Retailing industries throughout the U.S., and around the world. Customer Direct has its corporate office in Chesterfield and contact centers in Arnold, Chesterfield and Maryland Heights.

“At Customer Direct, we are not just answering phones, we are a complete customer service center and we bring a recruitment and hiring process to Arnold that is second to none,” states Mr. Nolan. “Customer Direct hires the right people to best represent not only Customer Direct and Guest Direct℠, but to be the face and voice of our clients. Often times, we are the only point of contact the public has with the brands we represent. That is why we treat each call, chat or email inquiry with the level of diligence and respect our clients and their customers deserve. It is this approach that allows us to continue to grow and expand into Jefferson County.”

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About Customer Direct
Founded in 1997, St. Louis-based Customer Direct and its Guest Direct℠ division provide outsourced call, email and chat sales & support services for a wide variety of clientele. These services include central reservations sales & support, customer care, subscription sales, multi-tier technical support and back-office fulfillment. Customer Direct and its Guest Direct℠ division serve domestic and international clients within industries such as lodging/hospitality, Internet retail, publishing, catalog sales and health care.

For more information, contact Customer Direct at 1-800-332-3756 or sales(at)customerdirect(dot)com. Or visit http://customerdirect.com.

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Jim Williams
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since: 03/2013
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