Boston, MA (PRWEB) September 29, 2014
CloudCall Campaigns is a communications solution that can be used for managing inbound calls and automating outbound call campaigns. The solution is available as an enhancement to CloudCall Contact Center and will provide customers with the opportunity to greatly increase their productivity and sales activity.
Comprising of several features including:
- An automated outbound progressive dialer
- Inbound automatic call distribution
- Campaigns prioritization
- Supervisor functions
- Campaign specific reporting and real-time dashboards
These new features aim to enhance the business’s performance by providing innovative technology that will allow them to provide a better customer experience through improved call handling and resource management.
Mark Seemann, Chief Executive Officer of SYNETY, has commented: “We are proud to release these significant enhancements for CloudCall Campaigns. We believe that continually developing our products provides us with the opportunity to better serve our customers.
“Updates such as Campaigns ensure that we continue to offer businesses integrated communication systems that will drive and cater to their business needs; particularly with the growing demand for easy-to-implement solutions that provide additional business benefits.”
For more information, please contact the SYNETY Sales team on 1-617-982-1600 for the US and Canada and +44(0) 330 335 0000 for the UK & Rest of the World. Alternatively, email sales(at)synety(dot)com