Channel partners are central to LiveOps’ go-to-market strategy. We’ve seen revenue generated from them more than double on a year-over-year basis, and LiveOps’ Channel Partner Program has played an important role in that. - Vasili Triant, CEO, LiveOps
REDWOOD CITY, CALIF. (PRWEB) September 29, 2014
LiveOps, the global leader in cloud contact center and customer service solutions, announced today that TMC has named the company as a winner of the 2014 INTERNET TELEPHONY Channel Program Excellence Award in Contact Center/CRM presented by INTERNET TELEPHONY magazine.
LiveOps’ Channel Partner Program offers channel partners with formal technical, pre-sale and post-sale training, including a demo tenant, and grants access to all LiveOps sales resources for assistance in the pre- and post-sales process. This dynamic channel program allows businesses of all types to choose a program that fits their go-to-market strategy. Whether they are consultants, master agents, service providers or value-added resellers, the LiveOps Channel Partner Program has a model that will complement their business strategy. Recently, LiveOps transitioned entirely to 100 percent channel, eliminating any channel conflict and providing partners with added confidence and protection. To further illustrate the company’s dedication to the program, LiveOps hosted an inaugural partner conference in New Orleans at the beginning of this month.
“Channel partners are central to LiveOps’ go-to-market strategy. We’ve seen revenue generated from them more than double on a year-over-year basis, and LiveOps’ Channel Partner Program has played an important role in that,” said Vasili Triant, CEO, LiveOps. “This program enables channel partners to address one of the most critical aspects of the sales pipeline – the customer experience – and we are dedicated to offering a flexible range of partnerships, allowing each independent organization to choose the option that best meets their business goals and needs. This award is recognition of the breadth, depth and quality of the LiveOps Channel Partner Program, and we are very grateful to be recognized by TMC for our work in this space.”
As brands look to deliver exceptional customer service, they are widely embracing cloud technology to easily and quickly engage with customers on any channel of their choice, whether through voice, web chat, email, social media or SMS. LiveOps offers a true cloud contact center experience that allows customers to rapidly deploy this technology, instantly scale to meet contact center demands with dynamic bursting and quickly experience the unmatched service quality, flexibility and business results so many brands rely on every day. Providing the innovative solution of choice in the fast-growing cloud contact center as–a-service market as well as the agents to use it, LiveOps is a global leader and the industry’s only one-stop-shop for cloud contact center and customer service solutions.
“On behalf of TMC and the editors of INTERNET TELEPHONY magazine, we are honored to recognize LiveOps as a winner of the INTERNET TELEPHONY Channel Program Excellence Award for its distinguished program,” said Rich Tehrani, CEO, TMC. “We look forward to seeing continued excellence from LiveOps in the future.”
Winners of the 2014 INTERNET TELEPHONY Channel Program Excellence Award are published in September 2014 issue of INTERNET TELEPHONY magazine.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and INTERNET TELEPHONY. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.