VitalVox is leveraging the years of experience Indosoft has in offering a multi-tenant and scalable call center product and bringing that experience to its clients.
(PRWEB) October 22, 2014
VitalVox, a provider of leading-edge hosted call center and PBX services, would like to announce that it has chosen to use the Indosoft Q-Suite as its platform. With this selection, VitalVox is leveraging the years of experience Indosoft has in offering a multi-tenant and scalable call center product and bringing that experience to its clients.
Indosoft’s contact center product, Q-Suite 5.7, is a contact center suite that has been deployed in multiple environments worldwide, both on premise and in the cloud. Q-Suite 5.7 offers outbound agents preview, progressive and predictive dialing modes, allowing managers to determine the best way to handle leads. On inbound, Q-Suite offers a skills-based ACD, and the ability to match incoming calls with existing contacts. Unified communications and scalability round out some of the key benefits VitalVox saw that would benefit their offering.
VitalVox brings a cloud-based approach to the contact center, allowing clients to lower their total cost of ownership while benefiting from on-demand, scalable telephony and multi-channel communications. With a visual dialplan builder for inbound, a WYSIWYG component for scripting agent/client communications, chat and email integration, as well as APIs for integration with third-party software, using the Q-Suite offers significant value to VitalVox clients.
“VitalVox is an ideal fit for the Q-Suite. Our outbound dialer and skills-based ACD form the backbone of what a hosted multi-tenant provider needs. The ability to scale on-demand will be key as VitalVox grows their clientele” said Stephen Ray, Director of Accounts at Indosoft. “The ease of provisioning users and devices along with the large number of features will stand VitalVox in good stead with their clients.”
VitalVox is a provider of hosted call center and PBX services. By handling much of the infrastructure, it can provide an interface to world-class call center software while reducing the management costs to clients. Through their PBX services, VitalVox allows businesses to scale quickly without having to invest in and manage telephony switching hardware.
About Indosoft Inc.
Indosoft Inc. is a global provider of multi-tenant call center software. It has been providing contact center solutions to medium and large call centers around the world for over twelve years. It also licenses its ACD for Asterisk with .NET and XML libraries to enterprises wanting to build scalable ACD solutions using Asterisk as the underlying telephony platform. Indosoft also licenses Q-Suite for private label contact center technology solutions.