October CRMXchange Webcasts Explore OmniChannel Experience, NPS, Quality Assurance

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CRMXchange, the leader in online educational events, announces a schedule of free October webcasts to enhance the customer experience.

CRMXchange, the leader in online educational events, announces a schedule of free October webcasts to enhance the customer experience.


October 2- Providing a Superior Omnichannel Customer Experience with Virtual Assistant Technology- Creative Virtual - By bringing knowledge management, workflow management and business intelligence reporting together with natural language virtual assistants in one powerful platform, Creative Virtual enables organizations to provide omnichannel Smart Help. These solutions give customers easy access to the personalized information and support they need, consistently and accurately across channels. Go behind the scenes to show you the science of customer conversations.

October 7- Using NPS© in Service - 5 Tips to Success- Convergsys Analytics - NPS is a powerful metric when used appropriately. In an era of executive compensation and extreme metrics scrutiny, it’s important to know when to leverage NPS as well as how to use it in a service environment. Listen to this webcast to: Discover the role of customer service in driving NPS, Compare enterprise loyalty and transactional loyalty metrics, leveraging the contact center to improve NPS.

October 9- Do Your Agent’s Contact Center Tools Play Well Together?- Five9- The contact center tools your agents use as well as other customer service technologies are built to be complementary. Ensuring agents have the right information at their fingertips helps them deliver an exemplary customer experience every time. However, the ultimate experience often requires many of your systems working together. We will discuss how to optimize current tools to eliminate redundancy.

October 16 - Increase the Strategic Value of Your Contact Center With an Omnichannel Approach- SAP According to Aberdeen research, companies can improve customer loyalty, increase customer lifetime value and save costs by integrating contact center within the omni-channel customer engagement approach. This webcast will have a guest speaker from Aberdeen to present their findings.

October 23- Roundtable: Best Practices in Quality Assurance- Panelists from CallFinder, Genesys, inContact, VPI - While call center quality assurance (QA) has traditionally focused on monitoring and improving internal agent quality and compliance, solutions have been expanded to help uncover valuable insights to improve business operations and customer satisfaction. Using insights from your QA program can also help drive excellence in Voice of the Customer initiative.

10/28 - Roundtable - Empowering your Contact Center with 'Next Generation' Personalized Customer Care – VoltDelta – Requirements for supporting email, chat, social media, and other forms of contact are looming over customer care professionals who want to provide freedom of choice to customers. Attend this roundtable to hear how to better support customers who want to communicate over multiple channels.

10/30 - A Winning Strategy to Enhance Your Customer Experiences - Cisco Systems, Inc. - Consumers used to call contact centers to find out what they didn't already know. Today's consumers, however, are increasingly knowledgeable before they contact businesses. When they do so, consumers expect a personalized, continuous "conversation" regardless of the contact channel. How can solutions address this, and how are businesses implementing them? Hear five practical tips to show how business can better collaborate with consumers.

About CRMXchange
CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, virtual conferences and other valuable industry resources.

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Sheri Greenhaus

Sheri Greenhaus
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