C&S Specialty Underwriters Puts the Business User In Charge of Documents with GhostDraft CCM Software

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C&S Specialty Underwriters is now utilizing GhostDraft’s customer communications management (CCM) software to create policy forms and related documents, bringing new products to market faster.

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“The GhostDraft integration into Stingray was helpful for us because it puts our business user, not our technical staff, in control of our documents," said Joe Scollo, Partner and Founder, C&S Specialty Underwriters.

GhostDraft, a provider of cloud-based document automation and customer communications management, announced today that C&S Specialty Underwriters, a managing underwriting company specializing in the underwriting and administration of specialty insurance, has implemented GhostDraft software to streamline the creation of policy forms and related documents.

Founded in 2013, C&S selected Maximum Processing’s Stingray system to manage policy, billing, claims and reinsurance administration capabilites. GhostDraft is integrated into Stingray providing C&S advanced document generation capabilities while enabling business users to create, control and manage their documents. The GhostDraft software also allows C&S to provide multi-channel delivery to their customers. In addition to printing and mailing documents, they now have the ability to create and send e-mail communications to their customers.

“Insurers live in a competitive marketplace and it’s critical that we have the ability to launch new products and respond to our customers’ needs quickly. The GhostDraft integration into Stingray was helpful for us because it puts our business user, not our technical staff, in control of our documents. Also, with GhostDraft software we are now able to improve our customer’s experience by providing customized documents in their preferred delivery method,” said Joe Scollo, Partner and Founder, C&S Specialty Underwriters.

“It’s great that GhostDraft is integrated with Stingray. It made implementation easy, and we were quickly creating documents. The system lets us fit documents to our business model, and its design features give us the perfect balance between standardization, customization, and compliance,” said Scollo.

“We are pleased that C&S Specialty Underwriters chose GhostDraft to maximize the benefits of their investment in Stingray. They are the fifth Stingray customer to do so in less than one year since our partnership with Maximum Processing began,” said Kurt Jackson, Executive Vice President at GhostDraft.

“C&S Specialty Underwriters understood that customer communications management is important to drive greater business agility. GhostDraft is committed to making the creation of insurance documents a business user-driven process that puts the carrier in control and boosts their ability to bring new products to market quickly. We’re pleased to count C&S Specialty Underwriters among our growing circle of customers who have selected GhostDraft for document automation,” said Jackson.

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Heather Dunn
ghostdraft
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Joe Scollo
@Ghostdraft
since: 07/2014
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