In the Google app, cards powered by Google Now™ facilitate a frictionless experience for hotel guests to check in for upcoming stays. CheckMate is the first company to enable hotel check-in via Google.
San Francisco, CA (PRWEB) October 01, 2014
CheckMate, the leading mobile check-in and guest engagement platform, today announced that it will now enable travelers to complete check-in quickly via Google Now.
“In the Google app, cards powered by Google Now facilitate a frictionless experience for hotel guests to check in for upcoming stays,” explains Drew Patterson, CEO of CheckMate. “Triggered prior to the guest’s arrival, the card ensures that guests get the right room for their needs and know in advance when their room will be ready. Cards will be shown for a number of hotel properties, including Rydges Sydney Airport, The Godfrey Hotel Chicago, and Affinia Manhattan.”
The Google app helps people get the right information just when they need it. CheckMate is the first company to enable hotel check-in via Google.
This integration is the latest development in CheckMate’s innovative approach toward guest experience management. With its intuitive technology, CheckMate makes it easy for travelers to use their smart phones to check in, upgrade their room, communicate their preferences, enroll in a loyalty program, receive alerts when their room is ready, and bypass lines at the front desk. By not having to attend to mundane, administrative tasks in advance of arrival, front desk agents are better able to focus on guests’ needs and human interaction.
Hoteliers get a 360-degree view of their guests before they arrive, gaining valuable insights including contact information, emails, special requests, arrival times, as well as social influence and TripAdvisor history. These insights, generated by data provided by the guest or booking partner, can be used to create memorable experiences and communicate real-time offers that drive revenue as well as improve guest satisfaction.
Based out of San Francisco, California, Checkmate empowers hotels to build long-lasting relationships with their guests by delivering uncompromised, high touch service via CheckMate’s Guest Engagement Platform. In today’s technologically fragmented hotel industry, CheckMate makes it possible for hoteliers to truly understand and connect with their guests, even before they have arrived at their door. More importantly, it enables guests to choose how they would prefer to interact with the property pre-stay, during and post stay. Over 100 hotels are leveraging CheckMate’s mobile platform to exceed guest expectations, drive loyalty and maximize revenue opportunities by enhancing personalization and communication with guests.
CheckMate’s valued partners include hospitality companies such as Rydges, Denihan, Thayer, Pacific Hospitality, Westmont, Hostmark, Hersha Hospitality, and Metwest Terra Group. In 2013, CheckMate was acquired by Room 77, who has raised $44M from sources, including Expedia, Concur, Sutter Hill Ventures, General Catalyst Partners, former Expedia CEO Erik Blachford, Zillow co-founder Rich Barton and Room 77 chairman Brad Gerstner.
To see CheckMate in action, please visit http://www.checkmate.io