Qualfon to Explain How it Achieves Employee Retention Rates 2X the Industry Average at ICMI Event

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Qualfon is a featured speaker at the ICMI Contact Center Demo & Conference and executives will explain how the company achieves employee retention rates that are two times the industry average.

Qualfon to Present at ICMI
High attrition rates are very common today in the contact center environment, but high attrition can be a threat to success. Qualfon’s presentation is designed to explain our research and also to share our system for success in decreasing attrition.

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, announced today that it is a featured speaker at the ICMI Contact Center Demo & Conference, November 3-5 in Chicago and, at the event, executives will explain Qualfon’s groundbreaking practices around employee loyalty as well as how the company achieves employee retention rates that are two times the industry average.

The Contact Center Demo & Conference offers case study sessions, in which attendees gain firsthand experience of world-class center operations, and Qualfon is one of the featured case studies. On Wednesday November 5th, Qualfon executives, Mike Marrow, Chief Executive Officer, and Bob Dechant, Chief Sales Officer, will present Making People’s Lives Better: Qualfon’s Approach to Employee Loyalty and will share Qualfon’s simple but powerful method to employee retention and loyalty that has enabled the company to sharpen its competitive edge by delivering a higher quality service at a lower price.

Attendees will discover:

  • How Qualfon’s mission to “Make People’s Lives Better” empowers the company to build engagement by starting with what matters to agents—both at work and at home
  • How expanding your vision of employee satisfaction can improve engagement and loyalty with both employees and customers

“High attrition rates are very common today in the contact center environment, but high attrition can be a threat to success—particularly in the areas of achieving top performance, lowering operational costs, and driving value in the contact center. Qualfon’s presentation is designed to explain our research on this topic and also to share our system for success in decreasing attrition and increasing employee engagement,” said Dechant.

Participants can save $200 off the registration price by using Qualfon’s discount registration code: SPKR

For more information and to register, go to: http://www.icmi.com/ccdemo

About Contact Center Demo & Conference
ICMI Contact Center Demo & Conference is an excellent investment for any contact center, large or small. Through the increased knowledge, expanded contacts, and renewed enthusiasm that each attendee experiences, this event provides a significant value with outstanding returns. Produced by ICMI, a leader and partner in the contact center industry for over 30 years, the educational program offers deep, meaningful content addressing the most current topics of the industry. The unique design of the Demo hall provides an atmosphere attendees love for exploring the latest trends and technology. Add to all that the amazing networking opportunities, and it's easy to understand why this event is a favorite of contact center professionals.
To receive email updates on the conference, register for the ICMI events newsletter.

About ICMI
International Customer Management Institute (ICMI ) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.
Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. http://www.Qualfon.com

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Jody Gilliam
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