Allowing mortgage customers to navigate this information independently makes them confident and fully informed.
New York, NY (PRWEB) October 06, 2014
Tactile Finance announces the release of a new version of its PRO software for mortgage sales with enhanced features to clarify key pieces of the mortgage process that often confuse consumers. PRO clarifies loan products, loan types, and gives customers the independent ability to compare quotes quickly and effectively, no matter how complex the mortgage scenario.
Tactile Finance PRO is a software product for mortgage banks that helps their loan officers communicate in a more compliant and clear way with their customers. The product requires no installation and no integration. It can be configured to support any loan programs, and it is interactive and intuitive for customers in the process of getting a mortgage.
Some of the new features include:
- Normalized quote comparisons so that mortgage customers can compare quotes apples to apples, no matter what the complexity, and they can see long-term effects of choices quickly and clearly;
- A mortgage quote display that allows customers to see both detailed quote comparison views and long-term views;
- The introduction of visual indicators to give consumers instant awareness of which mortgage terms change across time and how they change;
- User interface updates to allow faster input of mortgage and comparison information;
- Additional contextual support that allows mortgage customers to understand specific adjustable rate mortgage details
- The ability for a bank to add any type of loan product to be visually rendered, compared with others, and with all changeable fields identified for the consumer.
“The new PRO release is in direct response to user testing with mortgage customers,” said Nicole Hamilton, CEO. “We constantly learn new things from mortgage customers about what is confusing and from that, identify features we can add to produce clarity and transparency for them. Getting a mortgage is such a huge financial decision – it’s important that mortgage customers have the tools they need to make a decision they can be confident about. Allowing mortgage customers to navigate this information independently makes them confident and fully informed.”
Tactile Finance PRO software is available for use by banks and mortgage loan officers. Currently there are over 30 mortgage companies using Tactile Finance PRO since its first major release seven months ago. Loan officers use the software with their customers to build trust, increase customer satisfaction, and facilitate high quality service.
About Tactile Finance
Tactile Finance’s mission is to make mortgage transactions easy to understand and transparent. Our focus is on providing meaningful loan program information and comparisons, with details revealed upfront and clear, with no fine print. Our innovative technology facilitates high quality service.