Chicago’s First Sedan Service Launches New Customization Technology

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SMART Cars is excited to announce new technology that will create a faster, easier-to-use and more customized chauffeured transportation experience.

SMART Cars isn’t called ‘SMART’ without reason.

Over its 20-year history, SMART Cars has looked to time-saving, client-friendly technological innovations to make travel smoother and life easier for dozens of Chicago-area companies and thousands of business and professional travelers worldwide. This year, SMART Cars’ Founder and CEO Stuart Rothstein is announcing three innovations to further set the company apart from the competition. This year, SMART Cars is learning to anticipate its clients’ unique travel preferences with some clever innovations.

SMART Cars isn’t called ‘SMART’ without reason. Looking back, the Chicago-based firm has always been the intelligent traveler’s choice in ground transportation. In the 1990’s, SMART Cars was the first to discover the large, untapped market for upscale corporate/tourist travel in Chicago utilizing chauffeur-driven sedans to meet the needs of busy professionals.

In 2005, SMART Cars set the ground transportation industry standard with the introduction of its proprietary AVAN (Automatic Vehicle Arrival Notification) system software. Other companies rushed to copy AVAN because of its value in reducing traveler’s anxiety, often associated with the time of a vehicle’s arrival. AVAN does this by creating hi-speed connections among SMART Cars travelers, dispatchers and chauffeurs. And busy travelers value its thoughtful automated airport welcome messages and upcoming service reminders.

So what’s new for 2014 and 2015? It’s a big year for innovations. CEO Rothstein highlights three of them.

SMART Cars chauffeurs will have large-screen Apple iPad tablets equipped with specialized applications that give clients all kinds of benefits. Smart Cars Chauffeurs will use their iPad as a hand-held electronic billboard to greet clients at busy airports and hotels by name in large, illuminated letters visible from 30 feet away.

Additionally, the tablets will be used:

  • To instantly access the latest road conditions to save time and circumvent accidents and traffic hot spots.
  • To inform SMART Car’s dispatch staff of a vehicle’s exact geographic location to minimize pickup location snafus.
  • To collect the client's important travel related preferences for future personalized service.
  • To let clients, at their option, complete a confidential online review of the service they have just received. Client responses will be securely sent to an independent, third party company that provides SMART Cars with instantaneous feedback on and statistical trends.

The second important innovation coming soon is that SMART Cars will introduce a smart phone application that will allow for rapid reservation placement (each client's profile is tied to the phone). Once a mobile pickup order has been placed, the client will be able to track the vehicle’s progress to the pickup location.

And third, SMART Cars will introduce new state-of-the-art Santa Cruz dispatch call center software. Santa Cruz integrates with both the new tablet and smart phone applications. This will enable quicker and easier reservation placement for those who enjoy speaking with their friendly customer service representatives (CSRs). In addition, it will enrich most of the current capabilities, such as sending a picture of the chauffeur and the vehicle along with the metrics currently being sent.

With these three innovations, SMART Cars promises to give clients an astonishing 99% traveler satisfaction rating on the following: accurate booking and ride-request information, on-time pick-ups and drop-offs, and personalized services honored and delivered. The SMART Cars team – its call center, dispatchers and chauffeurs, are proud of its 20-year history as an industry leader and of its commitment to setting the gold standard for its loyal clients in the years to come.

About SMART Cars, Inc.

Since 1994, SMART Cars has been providing an exceptional transportation experience for its business and leisure travelers. Clients will enjoy reliable service, tastefully-appointed vehicles and professional, personalized attention from highly trained, certified and insured chauffeurs. For over 20 years SMART Cars remains the intelligent choice for business & leisure ground transportation needs around the world.

SMART Cars is here when needed with operations humming 24/7/365 – Call now to book a ride (800) 871-7627.

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Danielle Lafontaine
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