A centralized system with all the capabilities of Sugar has allowed LabSource to better serve their customers and adapt quickly to market demands.
Chicago, IL (PRWEB) October 07, 2014
LabSource Inc. (LabSource) has deployed a customized instance of Sugar across all of its sales divisions. Specializing in scientific equipment, laboratory supplies, and safety apparel, LabSource has a catalogue of over 800,000 products. Consolidating their different product brands into one CRM system has increased accountability and insight among the independent sales organizations. LabSource used Technology Advisors (TAI), a Three-Star Platinum partner, for consulting and implementation.
Before deploying Sugar, LabSource’s different sales teams used several CRM systems that didn’t have access to each other’s data. “Before Sugar, there was animosity between the sales divisions because they were discounting over each other and we were blind to the problem,” explained LabSource VP of Sales & Marketing Pete Nelson. They brought in TAI to assess their business needs, recommend a single CRM system, and migrate all of their disparate data into the new system. TAI knew that Sugar would have the best features and analytics to fit all of LabSource’s different sales methodologies. Customizing the data migration from the separate systems provided the most daunting task. “Communication was crucial during this extended project,” said TAI Consultant Lan Luo. “Status updates from both sides allowed the data import to go smoothly.”
The LabSource sales teams no longer step on each other’s toes since deploying Sugar. A centralized system with all the capabilities of Sugar has allowed LabSource to better serve their customers and adapt quickly to market demands.
A case study detailing LabSource’s improved sales communication using SugarCRM software has been published.
Founded in 1989, LabSource Inc. is a distributor of scientific equipment and laboratory supplies to the life science, pharmaceutical, industrial, government, and university markets. With over 800,000 product offerings, LabSource has formed relationships with over 3,500 manufacturers to bring you cutting edge products. With nationwide distribution warehouses, LabSource supplies the products you need, when you need them.
For more information, visit http://www.labsource.com or call 1.800.545.8823.
About Technology Advisors
Technology Advisors helps businesses increase sales and marketing productivity and improve their profitability. As a global business and technology consulting company, Technology Advisors specializes in the development of Customer Relationship Management (CRM) process and technology strategies and solutions that make businesses successful, and offers Consulting, Project Management, Support, and Training. Since 1991, the company has enabled over 2,000 businesses to achieve real business results from their CRM initiatives. Headquartered in Des Plaines, IL, Technology Advisors has specialists in the Financial Services, Property, Healthcare, Manufacturing, Construction and Professional Services industries.
For more information, visit http://www.techadv.com, call 1.847.655.3400 or 1 877-TAI-4CRM toll free in the U.S. or email info(at)techadv(dot)com.
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable customer relationship management (CRM) solution on the market. By placing the individual at the center of its solution, SugarCRM is putting the “i” in CRM and empowering people at all levels of an organization to better understand and engage with customers. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA, and Walden International. More than 1.5M individuals in over 120 countries rely on SugarCRM. To learn more visit SugarCRM or follow @SugarCRM.