The knowledge gained from this whitepaper can help save contact centers significant capital year in and year out
Boulder, Colo. (PRWEB) October 09, 2014
Connect First has released DMG Consulting’s latest whitepaper, “Contact Center Cloud vs. On-Premise: Analyzing the Costs” on their website. The whitepaper includes a comprehensive and detailed cost analysis of using cloud solutions vs. on-premises solutions for contact centers.
Based on DMG’s worldwide benchmark study of cloud-based contact center applications, 62.4% of companies have already implemented cloud-based contact center solutions. The reason is because cloud-based solutions have many advantages over premise-based offerings including higher ROI. The financial impact of purchasing a cloud-based contact center solution is substantially different from buying a traditional premises-based system. DMG's whitepaper shows the financial comparison of cloud vs. on-premises, the budgetary impacts and savings from using cloud-based solutions.
“DMG’s analysis is a must read for anyone involved in the contact center industry,” said Dan Candee, Connect First COO. “The knowledge gained from this whitepaper can help save contact centers significant capital year in and year out.”
For more information and a free download of the whitepaper, click here.
DMG Consulting and Donna Fluss have been analyzing the cloud-based contact center infrastructure market since 2008. They are an independent research, advisory and consulting firm whose mission is to help their clients build world-class contact centers.
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.