Partnership creates powerful new view of Workforce Management

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The Leader in Workforce Optimisation, Leadent Solutions, has today joined forces with Cognito to provide clients with a powerful new workforce analytics tool that can transform mobile workforce performance.

Through its business and technology consulting services, Leadent Solutions help their clients across a number of sectors to get the most from their workforce, including Serco, Skanska, Anglian Water, EDF Energy and Thames Water.

Leadent Analytics utilises Cognito Fieldforce iQ, tailored for utility companies, and provides organisations with both individual field worker and full operational level performance dashboards, all driven by real-time data that delivers meaningful insight. Via a series of simple-to-navigate screens, Schedulers, Managers and Directors can immediately see how well their people, processes and technology are performing. This innovative solution allows immediate identification of the causes of poor performance enabling proactive intervention. Unlike other analytics products, Cognito Fieldforce iQ is purely focused on workforce management and integrates with existing scheduling and mobility platforms, eliminating costly system replacement.

Alastair Clifford-Jones, Leadent Solutions’ CEO, says: “At Leadent Solutions we are always looking for new ways of helping our customers optimise their workforces. Our partnership with Cognito allows us to add an extra dimension to our portfolio of innovative technologies, which we are now showcasing in our purpose-built Innovation Centre in Oxfordshire. Leadent Analytics allows organisations to continuously improve, become performance-led and exploit their past spend on technology – a must when both reduced costs and increased customer satisfaction are high priorities. I am particularly excited by this as I really believe this partnership will produce a step change in performance”

“Leadent Solutions is a highly experienced partner in workforce optimisation. They know the value of technology-enabled transformation, and thrive on helping businesses to be more productive, efficient and competitive,” says Laurent Othacéhé, Sales Director at Cognito. “By partnering with Leadent Solutions, we have been able to deliver a next generation solution that makes it easier for Managers to see what’s happening at the front line and gives them the information to drive behaviours that will improve service delivery. And, therefore, deliver a better customer experience.”

To find out more about Leadent Analytics please visit:
http://leadentsolutions.com/new-view/

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Rachael Pullen

Ian Mapp
Cognito
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