Every year that goes by, the competitive landscape of online retailing becomes more challenging, and we continuously have to seek out ways to make sure customers are not only satisfied with their experience, but truly happy with it.
Orlando, Fla. (PRWEB) October 13, 2014
OnlineLabels.com, a leading supplier of blank and custom printed labels, has been announced as a winner of the 15th annual Bizrate Platinum Circle of Excellence Award for exceptional customer service and overall satisfaction.
There are 4,700 eligible retailers in the United States and Canada, and only 140 received the 2014 Circle of Excellence Award. The honor is given to retailers that received outstanding online customer satisfaction scores throughout a one-year period. These ratings are received by millions of verified online buyers through Bizrate Insights, a Connexity company and one of the largest sources of consumer-generated reviews of online retailers in the United States.
Of the 140 award winners, OnlineLabels.com was one of 80 who achieved Platinum Status, the highest distinction. To obtain top honors, the company had to earn a score of at least 9 out of 10 in all seven key satisfaction indicators. These factors included: overall customer satisfaction, product selection, on-time delivery, the ease of finding products, repurchase intent, products meeting expectations and customer support.
“Every year that goes by, the competitive landscape of online retailing becomes more challenging, and we continuously have to seek out ways to make sure customers are not only satisfied with their experience, but truly happy with it,” Dave Carmany, president of OnlineLabels.com, said. “This year we put a direct focus on streamlining our system to ensure every issue goes through the proper channel so the customer gets an immediate, personal and accurate resolution.”
With over 26 million surveys collected annually from over 5,500 retailers worldwide, Bizrate Insights is the largest source of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights’ core solutions cover online and mobile visitors, online and mobile buyers, as well as retail store buyers.
“We are proud to recognize and honor retailers who not only strive for excellence in online shopping, but also demonstrate a dedication to the best customer service,” said Bill Glass, CEO of Connexity, Inc., parent company to both Bizrate and Bizrate Insights. “The foundation of good customer service is the instinct to ask 'how are we doing?' Caring translates into more loyal customers and increased sales.”
This is the third time Online Labels has won the honor having done so previously in 2009 and 2010.
Launched 1998, Online Labels, Inc. offers one of the world's largest selections of custom printed and blank labels for laser, inkjet, direct thermal and thermal transfer printers. The Company is a privately-held label manufacturer and Internet retailer based in Sanford, Fla. OnlineLabels.com serves customers all over the world for personal and professional labeling needs in a variety of applications. For more information, visit http://www.OnlineLabels.com or call 1-888-575-2235.