BYOD & non-BYOD Benefit from GroupLink Help Desk’s New Network Asset Discovery: Explorer

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GroupLink improves their industry leading software once again.

GroupLink is pleased to announce at GWAVACon 2014 the integration of Explorer component of its everything HelpDesk v10.3 product which was just released.

Integrating the Explorer component with everything HelpDesk will permit BYOD and non-BYOD users to import IT asset details of any discovered network devices, including printers, servers, switches, mobile devices and more directly into the help desk. Once imported, the asset data of any of the aforementioned devices can be managed within the help desk, and tied directly to tickets to improve system functionality. Detailed reports can then be generated to provide detailed analysis of both the network and the connected devices. This includes any information concerning network connections, system information, trends in device performance/failure and much more, giving potential for hundreds of thousands of dollars in additional IT savings.

Some of the more technical features available with Explorer integration include the option for detailed discovery of individual IP devices, as well as the location of IP/MAC addresses throughout a business’s network; this includes port connectivity. In addition, with a single local install, the Explorer tool has the capability of discovering all IP devices.

By using Explorer in connection with everything HelpDesk v10.3, technicians save valuable time by automating business and IT processes. Explorer also assists IT technicians by simplifying network management by providing high levels of transparency into the existing IT infrastructure.

The integration is an invaluable resource that permits businesses to begin gathering all physical and virtual device details on the network into one single place.

Network discovery with the Explorer tool is now available as a free trial download at Users can immediately take advantage of seamless device detection and integration.

The everything HelpDesk Explorer tool is powered by UVexplorer, which provides simple, cost-effective solutions that make the IT professional’s job easier. The “network” is an ever-changing concept. Whether it be wired, wireless, or virtual; the IT network is constantly in motion. UVexplorer’s focus is to provide simple solutions that help IT administrators identify, track, and troubleshoot their IT infrastructure.

GWAVACon started in 2006 in Munich and 400 people attended the conference. Since then GWAVACon became the leading annual event for the Novell community. 2013 was the first year Microsoft was included. This year the GWAVACon organization team is more than happy that both Microsoft and Novell became Platinum Partners of the event.

GroupLink® Corporation is the leading provider of the everythingHelpDesk and ContactWise CRM solutions. Whether deployed for K-12, Higher Ed, Government, or other commercial organizations, GroupLink's products help you add business process intelligence and profitability, while reducing your total cost of ownership.

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