Customer service matters most when you’ve experienced a loss. Whether a loss is reported online or by phone, our claims staff is ready to serve clients and help them move forward.
Grinnell, Iowa (PRWEB) October 14, 2014
Grinnell Mutual Reinsurance Company announces a new online tool for policyholders to submit claims. Grinnell Mutual and Grinnell Select customers can report claims and upload photos and video of a loss using a mobile device or computer through Manage My Account at m.gmrc.com.
“Customer service matters most when you’ve experienced a loss. We’re pleased to offer convenient online claims reporting from a smartphone, tablet, or pc so our customers can easily and quickly tell us about their loss,” said Vice President of Claims Phyllis Steffen. “Whether a loss is reported online or by phone, our claims staff is ready to serve clients and help them move forward.”
Once a claim is submitted through Manage My Account, the policyholder receives an email confirmation. A Grinnell Mutual claims representative then contacts the customer directly to complete the claims process. Once the claim is finalized, it will appear on the policyholder’s account. Policyholders can also view their claims information online and contact their adjuster.
This new feature complements the suite of policy management tools already available to customers through Manage My Account. In addition to claims reporting, customers can tap to view auto ID cards, pay bills, view account information, and contact their agent or Grinnell Mutual customer service.
Learn more about Grinnell Mutual’s Manage My Account at m.gmrc.com.
(The Manage My Account mobile experience was created primarily for advanced mobile phone and tablet devices with iOS, Android (3.0 and higher), and Windows operating systems).
About Grinnell Mutual
Grinnell Mutual Reinsurance Company, in business since 1909, provides reinsurance for farm mutual insurance companies and property and casualty insurance products through more than 1,600 independent agents in 12 Midwestern states. Grinnell Mutual is the 120th largest property-casualty insurance company in the United States and the largest primary reinsurer of farm mutual companies in North America.