Medicare Part D Plan Reviews Indicate Frustration with Customer and Mail-Order Service, and Inadequate Formulary Coverage, According to

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Many Medicare Part D enrollees are frustrated with their plans. Before picking a Medicare drug plan for 2015, consumers must do their research. Read consumer reviews on, a website.

Some seniors are really frustrated with their Medicare Part D plans. has published Medicare Part D plan information for 2015 along with hundreds of consumer ratings and reviews to help seniors and other Medicare enrollees during the open enrollment period, which starts today. Since 2005, has published reviews and comparisons of Medicare Part D plans, in addition to plan costs and benefits.

"Some seniors are really frustrated with their Medicare Part D plans. So a challenge for seniors is picking a Medicare Part D plan with which they will not only get good drug coverage, but with which they will be happy," said Tod Cooperman, MD, president of, which runs

An analysis of the most recent 50 reviews found the following:

  • 44% had customer service issues, including unresponsive service, rude representatives, and billing and enrollment errors.
  • 42% complained about mail order issues, such as shipments taking too long, poor packaging and instructions, and poor website experiences.
  • 30% had problems prescribed drugs not being covered, inaccurate pricing, or coverage refusal after requesting authorization.

In addition to reviews and comments, visitors to the can quickly find plan premiums, deductibles, gap coverage, and co-pays for the 2015 year for plans offered in their area. Existing plan members are encouraged to rate their own plans. is not a substitute for the government’s website ( but an important supplemental research tool for those looking to find the best Part D plan. is owned and operated by, which helps Americans find the best drug prices from verified online pharmacies.’s pharmacy ratings and drug price comparisons are free to consumers. is a privately held company based in New York with no ownership in or from companies that sell or distribute pharmacy products.

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Gabriel Levitt
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