Information about employee telephone patterns and customer service calls can be used to improve operational efficiency, customer satisfaction, and ultimately profitability.
Milwaukee, WI (PRWEB) October 15, 2014
Telcom & Data, a leader in business phone systems, is pleased to introduce Allowrx View and Allworx ACD data management systems. The two applications are designed to help customers control telecom costs, increase security, encourage responsible telephone usage, and improve customer satisfaction.
Allworx View provides call data from Allworx VOIP phone systems. The software collects data on all incoming, outgoing, and internal calls. Allworx View ACD goes one step further by providing information about Automatic Call Distribution (ACD) queue status and agent performance. Both programs deliver information in real-time via dashboards and scheduled reports. The applications allow users to set definable threshold alarms to track current performance and improve productivity.
“Managers need the right information to make good business decisions,” said Ricardo Trinidad, President of Telcom & Data. “Allworx View and View ACD software makes analytics easy. Information about employee telephone patterns and customer service calls can be used to improve operational efficiency, customer satisfaction, and ultimately profitability.”
Both programs contain many analytics windows, displaying a variety of metrics including calls, queues, and agents. When a defined threshold is met, the data point is highlighted for easy identification. Reports are easy to customize by data item and time period. Once a report is generated, it can be downloaded and shared with others.
This new technology is set to improve telecommunications in companies all over the world. For more information about Allworx View and Allworx ACD software, visit Telcom & Data’s website or call 1-800-335-0229.
About Telcom & Data:
Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee and Miami.
Headquartered in Rochester, N.Y., Allworx is an award-winning provider of communications solutions for all but the largest size business. Allworx delivers VoIP (Voice over IP) unified communications systems to a wide range of industries including not-for-profit and government locations through a network of authorized dealers. Allworx is a wholly-owned subsidiary of Windstream. For more information, please visit http://www.allworx.com.