SITA Enlists Essintial Enterprise Solutions to Support North American Airport IT Services

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Leading specialist in air transport communications and IT solutions leverages Essintial’s 24x7 technical and Managed WorkForceTM field support

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Essintial Enterprise Solutions, the leading provider of enterprise infrastructure field technical and data center services for distributed technologies, announced today that SITA has extended its relationship with the company. SITA is the world's leading specialist in air transport communications and information technology and serves every sector of the air transport community in more than 200 countries and territories. Essintial supports SITA’s Service Operations Division in the Americas with technical and field services to supplement their extensive in-house capabilities.

“The communications and IT technologies that SITA deploys and manages enable efficiency and safety within airports and airlines,” said Marcia Gipson, Vice President of Service Operations in the Americas for SITA. “Integral to our services is the ability to keep these customers operational around the clock, around the region. It is partners like Essintial who assist us in delivering on those commitments.”

Almost every airport and airline in the world does business with SITA. They are supported 24/7 by SITA's global team of IT professionals, more than half of which are based on-site at airports. It is this unrivalled presence at more than 1,000 of the world's airports which makes SITA the ideal technology partner.

Within North America, SITA has partnered with Essintial, leveraging Essintial’s Managed WorkForceTM solution, to expand its field technical resource requirements depending on the customer and service level being served. Essintial’s headquarter-based Technical Assistance Center (TAC) has the capability to provide 24x7 service management, as well as level 3 technical support for field resources.

“We have been privileged to serve SITA and its clients for more than seven years,” commented Tom York, CEO of Essintial. “With ongoing investments in technology, infrastructure, and people, Essintial is well-positioned to help SITA expand and extend its service portfolio throughout the Americas, and we will continue to work with their team to seek opportunities to do so.”

Privately owned, Essintial Enterprise Solutions is a national provider of enterprise infrastructure services and support solutions for distributed technologies. The company’s trademarked Managed WorkForceTM solutions and processes lead the industry to optimally balance the enterprise equipment performance and cost equation through specially customized solutions engineering. Its platinum level certification standards, RFID-enabled forward stocking logistics network, proprietary Business Intelligence insight, and best practices Technical Assistance Center further Essintial’s ability to help OEMs and their channel partners maximize technology availability at the most efficient costs. Learn more at

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Ryan Nagy
Essintial Enterprise Solutions
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