Qualfon Supports Mexico BPO Market by Participating in FutureSource Summit 2014 and Hosting Contact Center Tour

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Qualfon is hosting a tour of its state-of-the-art facility in Mexico City and then taking its guests to the FutureSource Summit, so they can learn more about this explosive outsourcing market.

Qualfon participates in the FutureSource Summit 2014
Companies are looking for ways to support their growth into Latin American countries, and Mexico City’s vast population creates a scalable outsourcing location to serve that need.

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, is demonstrating its support for the Mexico BPO market through its participation in the FutureSource Summit 2014, taking place at the Four Seasons Hotel México City on November 6-7, and also by hosting a special tour of its contact center just before the event.

“Companies are looking for ways to support their growth into Latin American countries, and Mexico City’s vast population creates a scalable outsourcing location to serve that need. Mexico has always been great for serving Spanish-speaking customers in the United States, but now more than ever—with its high availability of bilingual talent—Mexico City is a premium global location for service in English. Additionally, Mexico provides a strong cultural affinity to the U.S., which leads to high-quality customer experiences,” explained Brian Kearney, VP of Marketing at Qualfon.

Prior to the event, Qualfon is hosting a tour of its state-of-the-art facility in Mexico City and then taking its guests to the FutureSource Summit, so they can learn more about this explosive outsourcing market. “We’re excited to support this event as a way to further Mexico’s BPO market,” added Kearney.

Produced in association with Nearshore Americas, the FutureSource Summit is an entirely new executive-level conference designed to deliver new tools, new insights and new connections so corporate leaders can obtain higher levels of benefit from local and global outsourcing providers, in-house IT centers, software partners, and managed services providers.

FutureSource Summit will explore technology-oriented opportunities underlying the dynamic Mexican economy and how international firms can participate in this market emergence. The summit will comprise several panels and sessions that aim to discuss the emergence of new markets and opportunities in the Mexican economy. Some of the topics that will headline these panels and conferences include:

  •     Outsourcing: The fast track to achieve your business goals
  •     What’s next in the national digital strategy
  •     Growing Mexican cities
  •     IT-driven industries
  •     Empowering innovation

The FutureSource Summit is being launched by FutureSource Group in Mexico and Next Coast Media in the United States. Business executives, CIO executives, BPO, IT and BPO professionals interested in attending the event, may request an invitation at the official event website: http://www.futuresourcesummit.com/en

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 12,000 employees serving international brands across many industries, and our strategic footprint of outsourcing locations spans the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people, and in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

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Jody Gilliam
Qualfon
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Brian Kearney
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