The Flying Biscuit Café Implements QLess to Reduce Wait Times in Bustling College Town

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Mobile Solution Creates Virtual Queue for Customers and Simplifies Operations for Employees


Selecting QLess reduces the stress for both employees and customers. Everything is automated—customers simply go online to our website or call the system from a phone and select what time they want to be served and QLess takes it from there.

The Flying Biscuit Café, a restaurant known for serving up generous portions of Southern style comfort food, today announced that it has implemented QLess, a mobile wait management solution, to eliminate lines. Florida’s Flying Biscuit Café is settled in the busy college town of Gainesville, home to the University of Florida. Due to the popularity of the restaurant, customers experienced wait times before enjoying the restaurant’s famous biscuits and eclectic dishes. Flying Biscuit turned to QLess, which allows guests to skip long waits by checking into a reservation list remotely from computers or mobile devices.

“The popularity of our restaurant brings big crowds, regardless of the time of day, especially during the college football season,” said Ernest Milian, director of operations for the Flying Biscuit’s Gainesville location. “We always aim to put the customer first and we make it a priority to serve excellent food accompanied by great service. Selecting QLess reduces the stress for both employees and customers. Everything is automated—customers simply go online to our website or call the system from a phone and select what time they want to be served and QLess takes it from there. Customers don’t have to experience long waits and our staff can focus more on serving our guests and providing an enjoyable dining experience.”

QLess helps organizations of all sizes manage customer service by turning physical lines into virtual queues. Field-proven and trusted through its successful implementation across multiple business sectors, QLess provides data that allows businesses to improve customer satisfaction and increase service ratings on popular consumer sites, such as Yelp. In addition, QLess enables organizations to share real-time information with customers, including updates on their number in line and up-to-date predictions on wait time. This reduces pressure on staff, while giving customers the opportunity to wait wherever they please. QLess reduces wait times, cuts crowds, and optimizes yield, throughput and time slot management.

“The average American spends two years of his or her life waiting in line, which is unacceptable by any measure,” said Dr. Alex Bäcker, founder and CEO, QLess. “Flying Biscuit customers are now among the millions of people that rely on QLess to capture valuable time whenever they would otherwise be waiting in a line. With QLess, restaurants of all sizes can provide a seamless and enjoyable dining experience. Since its QLess integration just a few weeks ago, Flying Biscuit has improved customer satisfaction. The time freed up by QLess is a win-win for the restaurant and its customers.”

For a free QLess trial, or to learn how restaurants can benefit from mobile-enabled queue management technology, call 1-855-GO-QLESS or send an inquiry to pr(at)qless(dot)com. To learn more about QLess and its mobile queue experience, please visit

About The Flying Biscuit Café
The Flying Biscuit Café is an eclectic neighborhood restaurant nationally recognized for its natural, hip cuisine and charming atmosphere. USA Today claims, “The biscuits are the best.” Gourmet states, “Wonderful southern food.” Rachael Ray’s $40 a Day program broadcasts, “great food, great value.” This Atlanta institution is well-known for its unique Southern fare including The High Flyer, Egg-ceptional Eggs, Love Cakes, and of course, the biscuits. Founded in Atlanta in 1993, there are currently thirteen Flying Biscuit locations. For more information, visit

About QLess
QLess is the global leader in mobile wait management. The company helps organizations dramatically improve customer experiences by eliminating lines and offering convenient ways to make and manage appointments. QLess’ patented, cloud-based, mobile-enabled virtual line technology helps make businesses more profitable and efficient by improving productivity and aligning resources with customer traffic patterns. QLess clients span five continents and include government offices, motor vehicle departments, universities, urgent care centers, and local and multinational retailers including Vodafone and T-Mobile. Organizations of all sizes offer QLess to customers through in-store kiosks, mobile phones, tablets, or websites. For more information, please visit

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Matthew DeVoll
QLess Inc
+1 800-405-4637
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