RightAnswers Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award

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Leading Technology and SmartService™ Approach to Improving Customer Service Honored for Innovation

2014 TMC Labs Innovation Award
RightAnswers has introduced several innovations in knowledge management that are game-changers for customer service and customer engagement.

RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, announced today that TMC, a global, integrated media company, has named RightAnswers as a 2014 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine.

RightAnswers offers a unique combination of knowledge technology and services, powerful analytics and an approach to knowledge that enables its clients to deliver SmartService™.

“We’re thrilled to receive this year’s TMC Labs Innovation Award. This is the second year in a row that we’ve been honored, confirming our continued innovation and commitment to leading the industry. We’ve introduced several innovations in knowledge management that are game-changers for customer service and customer engagement,” said Jeff Weinstein, President and CEO, RightAnswers.

The TMC Labs Innovation Award honors products that display innovation and unique features. It is granted to those companies demonstrating ground-breaking contributions to the industry.

“Congratulations to RightAnswers for being granted a 2014 TMC Labs Innovation Award. Its offering has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this outstanding achievement with a TMC Labs Innovation Award.”

RightAnswers’ latest innovations include:

  • A built-in video creation tool that gives the customer service organization a quick and easy way to produce, store, manage and find videos, a medium that is growing in importance in customer service. RightAnswers is the only vendor in the knowledge management space to offer an integrated video tool.
  • Aspects of gamification to engage both customers and knowledge workers
  • Localization of the RightAnswers interface into 24 languages and multilingual solutions that are a boon for global customer service organizations
  • An Integration Framework that integrates RightAnswers with virtually any other system in the client’s’ environment
  • Social collaboration tools that enhance the knowledge in real time

The 2014 CUSTOMER Magazine TMC Labs Innovation Award results are published in the September 2014 issue of CUSTOMER magazine.

About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions enabling clients to deliver SmartService™. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year. For more information, visit http://www.rightanswers.com.

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC:
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.

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