We never stop trying to provide our clients with better products and services.Ray Naeini, CEO
Plano, TX (PRWEB) October 21, 2014
OnviSource, Inc., a leading provider of highly affordable optimization, automation and unification solutions for contact centers and enterprises will celebrate its 10th anniversary on November 4, 2014. The Company has experienced progressive and year-over-year success in its overall business and profitability, as well as increases in its market share and customer base. OnviSource’s solutions, products, market positioning and its outsourcing services have been recognized and ranked high by multiple industry analysts and major clients. This is all due to the Company’s achievements in delivering innovate products and services, and its serious commitment to customer satisfaction and loyalty.
“It is truly gratifying to see our vision for OnviSource come to life in such a positive fashion”, said Chairman and CEO Ray Naeini. “Completing our 10th year is only the first major milestone for OnviSource. We are truly proud of our employees in making it all possible, and we owe our success to our customers to whom we’ve had the privilege of serving. We indeed strive to improve and do our best for our customers, and never stop trying to provide them with better products and services.”
OnviSource attributes the company’s success to its consistent and evolving strategy carefully executed over many years. The Company’s strategy is driven by four major initiatives. First, providing enterprise-wide solutions in optimization, automation and unification across multiple platforms and applications - driven by multi-channel analytics and social media management that can transform big data to actions. Second, providing a comprehensive program assisting customers in every step of requirements, ROI analysis, free trials, deployment, and critically important, making the solutions work for customers’ specific needs leading to their ROI recognition. Third, offer the solutions and support services at 10% to 40% less than other comparative products in the market. The final and forth initiative, is delivering the solutions in multiple channels and as premise based software products, cloud services, outsourcing solutions, or any combinations.
“The ability to holistically optimize, automate and unify the contact centers and back offices of an enterprise is crucial in today’s competitive markets,” said Art Yri, OnviSource CTO. “Our integrated solutions provide optimization and automation throughout the enterprise and create a unified and integrated view of the critical information that is the key to understanding the business operations, offering the insight customers need to maximize productivity, efficiency and revenue.”
In the last 10 years OnviSource’s markets have significantly expanded as it continued offering a broad range of solutions and services for contact centers and back offices in workforce optimization and management, workflow automation, multi-channel analytics, Voice of Customer (VoC) and the customer journey, social media analytics-engagement, transaction and operational data unifications, operation continuity, CRM and service applications, and HIPAA-compliant secure messaging. The new OnviCenter 7™ platform and its suite of add-on solutions have strengthened the company’s position as a strong contender in the industry.
OnviSource enables companies to cost-effectively optimize, automate and unify their customer interactions, business transactions and processes for their contact centers, back offices and IT organizations through software products, cloud services or outsourcing solutions. The Company has a well-established customer base in a wide range of industries, has experienced consistent growth and profitability, and is recognized by industry analysts as a major contender and pioneer in the enterprise and contact center workforce optimization, automation and unification industry.