Dublin, Ohio (PRWEB) October 22, 2014
PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, today announced that David Shapiro as the company’s next President overseeing the operations of the US and Panama.
As a senior level executive, Shapiro’s first and foremost priority will be to strengthen PCCW’s market position as an industry leader in contact center and business process outsourcing services. This is an engaging opportunity as Shapiro has led other organizations as President and has also increased revenue for companies as head of Sales and Marketing. He has a strong, first hand understanding of globalization as has worked in and built businesses in the Philippines, South Africa, Australia, China, Costa Rica, Pakistan, Panama, the UK, Canada and the US.
Shapiro joins PCCW Teleservices from Dialogue Marketing where he served as the company’s Chief Sales Officer. He has spent over thirty years leading outsource service organizations and thoroughly understand business process outsourcing, business services and all aspects of contact centers. “I'm passionate about both serving clients consultatively and growing business profitably in a win/win fashion for all stake holders” said Shapiro. “I am honored to have the opportunity to now lead the Americas team as we will focus on providing leading end, multichannel engagements utilizing our contact center tools and technologies as well as data analytics to improve the customer experience of our clients’ customers.”
Shapiro succeeds Mark Attinger, who joined PCCW Teleservices as President, Americas in November 2011 and led the company through a directional change from being a solely outbound service provider to a leading inbound service provider.
“I’m proud of the resilience of PCCW Teleservices’s US and Panama team during this transition and I’m optimistic about how they will build on the successes already incurred,” said Tony Bruno, Head of PCCW Teleservices Worldwide. “I’m certain that everyone at PCCW Teleservices, Americas will be supportive of Dave as his entrepreneurial background, industry experience and strong relationship make him an excellent choice to lead PCCW Americas going forward.”
Shapiro currently resides in the Detroit Metro area will be based at PCCW’s headquarters of the Americas in Dublin, Ohio, and plans to relocate to the Columbus, Ohio area.
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About PCCW Teleservices
PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.
PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit http://www.pccwteleservices.com, or call us at +852-2888-3636 (Hong Kong) / +86-4008-812-812 (mainland China) / +1-614-280-1600 (the Americas).
HKT is Hong Kong's premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group's unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
For more information, please contact:
Director, Marketing and Communications
PCCW Teleservices (US), Inc.
565 Metro Place South, Suite. 250
Dublin, OH 43017
Main: (614) 280-1600
Direct: (614) 652-6341
Fax: (614) 280-1610