Solving a Multi-Billion-Dollar Problem: Inmar and Gates lead AASA Webinar on Warranty Insight for Automotive Suppliers

Share Article

Inmar supply chain expert to facilitates data insight session for industry group’s effort to identify collaborative ways to improve warranty strategies

Inmar, a company that operates intelligent commerce networks, today announced it had conducted an exclusive webinar for the Automotive Aftermarket Suppliers Association (AASA) on Thursday, October 9.

Titled “Maintenance Required: Repairing Warranty Management in Automotive Aftermarket,” the webinar was co-presented by Rob Zomok, Inmar’s senior director of supply chain performance analytics, and Dave Miller, vice president of marketing, Gates Corporation. The discussion focused on helping automotive aftermarket parts suppliers explore possibilities of collaborating with auto parts retailers to find warranty-policy balance that serves efficiency, discipline and cost management in the reverse supply chain. Miller discussed metrics, value points and learnings toward short-term handling cost reduction and potential for substantial long-term savings evidenced in its recent efforts to utilize data analytics in its supply chain and returns processes.

The overall discussion examined best-practices development for warranty returns management and benchmarking gains from other industries facing similar warranty challenges where increasingly liberal retail returns policies can be extremely costly for all trading partners throughout the supply chain continuum.

“Automotive aftermarket parts suppliers face significant challenges with managing costs and policies for warranty returns,” Zomok said. “Retailers and suppliers can collaborate to see their respective supply chains as one integrated process and find ways to balance warranty returns policies in ways that manage costs and make gains possible for both trading partners.”

To see an informative infographic detailing some of the findings and recommendations shared in the webinar, click here.

# # #


Inmar is a technology company that operates intelligent commerce networks. Our platforms connect offline and online transactions in real time for leading retailers, manufacturers and trading partners across multiple industries who rely on Inmar to securely manage billions of dollars in transactions. Our Promotions, Supply Chain and Healthcare platforms enable commerce, generate meaningful data and offer growth-minded leaders actionable analytics and execution with real-time visibility. Founded in 1980, Inmar is headquartered in Winston-Salem, North Carolina with locations throughout the United States, Mexico and Canada.

For more information about Inmar’s products and services, please call 866.440.6917 or visit

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Sharon Joyner-Payne
+1 (336) 631-7663
Email >
Follow >
Visit website