ISI Telemanagement Solutions, Inc. Releases Solution Guide for Building an Informal Contact Center

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ISI’s solution guide provides organizations with blueprints for affordable contact center architecture

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We want to educate organizations about their options, and how they can build a solution capable of meeting their organizational objectives, as well as their budgets.

ISI Telemanagement Solutions, Inc., a leading provider of communication management solutions, has released a new solution guide dedicated to providing organizations with a blueprint needed to build an affordable contact center alternative.

The guide, titled “Blueprint for Building an Informal Contact Center”, educates organizations about their options when considering the implementation of a contact center within their environment. Since many contact center solutions can be expensive, companies tend to shy away from the investment, being unaware of the available options to create an informal contact center utilizing existing Cisco or Microsoft Lync communication platforms.

This guide explores various add-ons available for an informal contact center that will complement existing Cisco or Microsoft investments. These include call accounting & reporting, collaboration recording for voice and video calls, instant messages, and conferences, workforce management, speech analytics, and traffic analysis. Each of these solutions can be added to provide a slew of benefits for an informal contact center environment, including improved customer service, enhanced quality management, better training protocols, and increased compliance management.

Moreover, since many businesses already utilize what would be considered an informal contact center without even knowing they have one, the guide details areas for streamlining operations to lower costs and increase productivity. An organization can expect to receive similar operational benefits from an informal contact center as they would from its counterpart.

“Many organizations struggle when a contact center topic comes up,” says Mitch Weiss, Director of Unified Communication Products with ISI Telemanagement Solutions, Inc. “Between price point and deployment options, a company will oftentimes discredit their chances for utilizing a contact center solution. We want to educate organizations about their options, and how they can build a solution capable of meeting their organizational objectives, as well as their budgets."

ISI encourages companies to download the solution guide and evaluate whether an informal contact center would be beneficial in their environment.

Please click here to download the “Blueprint for Building an Informal Contact Center” solution guide.

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ISI's Solutions portfolio brings together time-proven technologies for the management of unified communications through wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Collaboration Recording (Voice, Video, Instant Message, Screen Capture), Invoice & Inventory Management, Wireless Management, Workforce Management, and Speech Analytics. ISI's facilities, processes, and data security comply with ISO 9001:2008, SSAE 16, HIPAA, Safe Harbor and other important standards.

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