Tampa FL Area Contact Center And Customer Experience Management Event November 13, 2014!

Share Article

CCNG announces its November 13th event of the Improving the Customer Experience series hosted by CCNG member Think Direct Marketing Group at their contact center operations in Seminole FL. This CCNG event will bring together management in contact center, customer experience and customer care from the greater Tampa, St. Petersburg and the greater Orlando areas from across industries to share perspectives, proven strategies and innovative best practices.

call center performance management, call recording, quality monitoring

CCNG Network - A Professional Peer Network for Contact Center & Customer Experience Management

While each CCNG event is different, every one offers organizations a great opportunity to connect with and learn from other contact center professionals...

CCNG International Inc. is pleased to announce the upcoming Southeast regional event, Improving the Customer Experience. This event will be hosted on November 13th by CCNG member Think Direct Marketing Group at their contact center operations located at 8285 Bryan Dairy Road, Seminole FL 33777.

The purpose of the CCNG regional events is to create a valuable dialogue throughout the day by bringing together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management. Attendees to these regional events value the high engagement from talking and meeting with peers, and the interactive discussions focused on customer experience improvements in these key areas –

Call Center / Contact Center
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support
Customer Loyalty and Rewards

Past CCNG regional events in this area were held in the greater Tampa area by member hosts including Coca-Cola Refreshments and Liberty Mutual Insurance. Other recent CCNG regional events outside of Florida have been hosted this year by Toyota Financial Services, J.P. Morgan Chase, Teleflora, Colorado Springs Utilities, AXA, Kohl’s and most recently by T. Rowe Price and Greater Cincinnati Water Works, all showcasing their contact center and customer care operations. See photos from all past events on the CCNG Google+ page.

In addition to this upcoming CCNG regional event, additional member hosted events are planned for November 6th in Phoenix AZ by GoDaddy, in Dallas on November 19th with host Fossil and on December 4th in Columbus OH at host site Fiserv.

“November is a busy month for CCNG regional events as we wind up the year in advance of the holiday season” says David Hadobas, President and CEO of CCNG International Inc. “I know many members are looking forward to attending these events and discussing customer experience management issues with these hosts Think Direct Marketing, GoDaddy, Fossil and Fiserv, as well as touring their contact center operations.”

This year CCNG event attendees are sharing insights and discussing how to improve the overall customer experience. Attendees at the CCNG regional events will be involved in a very interactive agenda to gain insights and perspectives from a wide range of industries including retail, travel, financial services, insurance, healthcare, and many more. Each event brings its own unique collection of industries represented by local and regional contact center, customer care and customer experience management.

Recent CCNG event attendees share their thoughts about participating:

“Honestly I find settings like these more valuable than larger conferences... Connections that matter ;). It was valuable to see and connect with many peers from customer service and contact center.” - Charles Henries, Sr. Director, Student CARE, Penn Foster

“While each CCNG event is different, every one offers organizations a great opportunity to connect with and learn from other contact center professionals. I find very high value and enjoy attending CCNG events!” - Darren Ford, President, ProCulture Consulting

“I think CCNG events are very productive allowing all attendees to catch up on industry trends and best practices.“ - Patrick Thompson, Area Manager, Plantronics

The November 13th event in Seminole will feature a morning member presentation by Patrick Dall, Director - Sales and Operations, Think Direct Marketing Group, followed by the Open Town Hall all-attendee group discussion led by our host local members. The agenda continues with Thought Leadership talks by CCNG partner sponsors Aspect Software and Plantronics, concluding with small group sessions and a site tour of the Think Direct Marketing Group customer care contact center operations. A very engaging day full of insights, experience, peer perspectives and networking!

For details on how to attend this event, membership and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at – http://www.CCNG.com

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussion. All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

# # #

Share article on socal media or email:

View article via:

Pdf Print

Contact Author

Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
Email >

Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
CCNG - Contact Center and Customer Care
Like >
Follow us on
Visit website