“The SMB market has been overlooked for some time and it is nice to see Venuelabs recognize the gap, as the small business merchant has very few affordable tools at their disposal,” said Jason Falls
Chicago, Illinois (PRWEB) October 22, 2014
Venuelabs (http://www.venuelabs.com) today announced the national launch of a free social listening tool geared for small businesses called AboutLocal. AboutLocal lets small retailers listen to and engage with their customers in real time across hundreds of disparate online channels while staying within the budget of small businesses. AboutLocal has been used in private beta by thousands of restaurants, small retailers, hotels, marketing agencies, industry trade groups and more. Starting today the tool is available to all merchants simply by visiting AboutLocal.com.
“At the heart of any successful business is the desire to listen to and understand one’s customers, but with people sharing their experiences from their smartphones, that is getting harder to do,” said Venuelabs CEO Neil Crist. “AboutLocal unlocks valuable consumer feedback about a merchant from across the web, and organizes it into simple streams of customer experiences and feedback.”
The AboutLocal free version allows merchants to create real-time “streams” of customer feedback from Instagram. For just $20 per month per retail location, merchants also have access to content originating from hundreds of consumer platforms like Google+ Local, Instagram, Foursquare, Yahoo, Facebook, Urbanspoon, and more. AboutLocal lets the merchant know when customers share their experiences by sending them an email alert when they need to pay attention.
“The SMB market has been overlooked for some time and it is nice to see Venuelabs recognize the gap, as the small business merchant has very few affordable tools at their disposal,” said Jason Falls, a Social Media Analyst and contributor to Social Media Explorer. “AboutLocal is a tool designed for any small business – it is simple to use and effective. They’ve also made it simple for hesitant merchants to get started with a free version.”
Venuelab’s flagship enterprise product, which launched in 2011, now boasts over 500,000 locations for brands like Red Robin, Subway, Tommy Bahama, Holiday Inn, Mercedes Benz, Albertson’s, and more. The AboutLocal offering is intended to extend that same listening technology to the small business market. For more information, or to access the free version of the tool, visit https://aboutlocal.com.
Venuelabs is the leading customer experience measurement and analytics platform for merchants of all sizes. Its suite of tools empower operations, marketing, customer service and customer experience professionals to track and measure the experiences customers share while inside their four walls. Founded in 2009, Venuelabs is based in Seattle, Washington. For more information, please click here.