SAN FRANCISCO, CALIFORNIA (PRWEB) October 22, 2014
At Dreamforce 2014, utribo announced rea.ch, the newest release of its business relationship building and sales calling tool for Salesforce. rea.ch allows users to call their clients and colleagues – wherever, whenever and on whichever device – and capture all key aspects of the conversations, all while having easy and immediate access to a full understanding of the relationship.
A critical part of customer relationships, and often the most disconnected from any legacy customer relationship management (CRM) solution, is the phone conversation. Existing CRM tools make retrieving information while on a sales call, when you need the information most, impossible; and updating information after a call, unreliable.
rea.ch solves these problems. Through leveraging the information managed by CRM tools, rea.ch enables live contextual communication and provides the information needed to increase customer satisfaction, fortify relationships, close more deals and cut costs.
"In sales it’s extraordinarily important for businesses to be able to focus on developing as strong a relationship as possible with their customers," said Jim Walker, vice president of sales at Accelerize 360. "By voice enabling Salesforce, rea.ch empowers my team with the information they need to focus on building those relationships and closing the sale."
With rea.ch, each user gets an individual phone number that makes it easier to stay connected with customers and colleagues on any device. rea.ch also makes it easy to take notes directly in the CRM tool, log important call metrics such as who was on the call as well as when and for how long the call took place. If needed, rea.ch even allows for conversation recording.
Additionally, rea.ch organizes call-related information in a way that makes it easy to use during and after a call, enabling the user to better analyze call metrics, identify trends, and enhance their understanding of an opportunity and/or customer relationship.
Download the rea.ch app, enter your Salesforce credentials and you are ready to have more productive conversations and close more deals from your smart phone or desktop. Easily deployed and easy to manage, without the burden of a long-term financial commitment, rea.ch is a practical and sustainable solution for small and medium sized businesses looking to boost the performance of their sales organization.
Rea.ch will soon be available as a mobile app on Apple™ App Store™ and a desktop app in AppExchange™. Simply download the rea.ch app from the app store, enter your Salesforce credentials and you are ready to embrace the full power of the rea.ch mobile app!
Additional information about utribo and rea.ch can be found at http://www.utribo.com/reach.
utribo develops cloud-based applications that integrate traditional business voice communications with common business software platforms. All of utribo’s solutions automatically provide rich contextual information during calls and boast robust call analytics capabilities. More information about utribo is available at http://www.utribo.com.