With increasing demands being made on the contact center and service desk, our clients are interested in engaging with us to learn about the latest technology and practices that will enable them to meet their challenges and improve their service.
Orlando, FL (PRWEB) October 23, 2014
RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, welcomed clients and partners from around the world, industry experts and other knowledge professionals to its annual IMPACT 2014 Knowledge Conference, held at the Rosen Centre Hotel in Orlando, Florida. IMPACT, the premier conference for knowledge management, will conclude on Thursday, October 23, 2014, after two full days of sessions, roundtables and birds-of-a-feather gatherings.
“We are excited once again to welcome our clients and partners to IMPACT. Judging from the level of excitement and great participation, this year’s event promises to be a tremendous success. With increasing demands being made on the contact center and service desk, our clients are interested in engaging with us to learn about the latest technology and practices that will enable them to meet their challenges and improve their service,” said Jeff Weinstein, President and CEO, RightAnswers.
Jeff Weinstein opened the conference with RightAnswers’ vision for new products and capabilities, and the increasing importance of knowledge throughout the enterprise. The day continued with informative sessions on multiple technology tracks covering exciting new developments in customer service and support – such as video, gamification and technology integrations – that enable organizations to deliver SmartService.
The first day of the conference also featured presentations by IMPACT Gold Sponsors Continuum and Fruition Partners. Jacque Rowden, Service Desk Director at Continuum, presented shared her views on becoming a “customer service hero.” Shane Carlson, Global Channel Manager at Fruition Partners discussed the knowledge-powered enterprise.
Pre-conference, clients attended RightAnswers Knowledge Management Certification training, indicating their strong commitment to RightAnswers. The intensive, two-day course with a qualifying exam concluded with many additional clients earning KM Certification.
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions enabling clients to deliver SmartService™. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year. For more information, visit http://www.rightanswers.com.