Creative Virtual Named as Finalist in 2014 KMWorld Awards

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Awards programme designed to celebrate knowledge management success stories

It is a great honour to be named as a finalist for this year’s KM Promise Award and to be recognised as a vendor delivering on our knowledge management promises.

Creative Virtual, a leader in customer experience self-service solutions for global enterprises, is proud to announce the company has been selected as a finalist for the 2014 KM Promise Award. The winner, chosen by a panel of judges, will be formally announced as part of the KMWorld Conference being held 4-7 November in Washington, DC.

The KMWorld Awards, sponsored by KMWorld Magazine, are designed to celebrate the success stories of knowledge management. The KM Promise Award is awarded to an organisation that is delivering its customers with innovative technology solutions for implementing and integrating knowledge management practices into their business processes. The winning organisation must demonstrate how it goes beyond simply delivering technology to working with customers to help them realise positive business results.

“It is a great honour to be named as a finalist for this year’s KM Promise Award and to be recognised as a vendor delivering on our knowledge management promises,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “By focusing on knowledge sharing, information delivery and conversational analytics, we developed our robust knowledge management platform, V-Portal™, so that our customers can offer accurate, consistent and personalised omnichannel engagement to their customers.”

Creative Virtual brings together knowledge management, workflow management and business intelligence reporting with natural language virtual assistants in one powerful platform, V-Portal. With V-Portal, organisations can aggregate company wide data from internal databases, CRMs, forums, social media and more into one central repository, and then manage workflow, create relevant content and customise responses based on set business rules and a drag-and-drop decision tree editor. Creative Virtual’s technology is designed to help organisations reduce customer support costs while also increasing customer satisfaction and building brand loyalty.

Details about the KMWorld Awards can be found on the KMWorld 2014 website. A full list of 2014 finalists appears in the November/ December 2014 issue of KMWorld Magazine, available online at the beginning of November.

ABOUT CREATIVE VIRTUAL
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, Autodesk, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.

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