We listen to what our customers are telling us, carefully reading every single suggestion or idea and we try to implement them into our service processes whenever possible.
Markham, Ontario (PRWEB) October 24, 2014
CDI Computer Dealers Inc. announced the results of its Annual Customer Service Survey. Ever since CDI was founded in 1981, its primary focus has been saving its customers money while providing exceptional customer service. The annual survey is one the main feedback sources CDI uses to create and improve warranty and service policies. CDI gathered responses from over 600 of its active education, government, healthcare, corporate, and reseller clients and the company was proud to report that 97% of respondents confirmed overall satisfaction with the service they received.
When asked to go in-depth on their customer service experience, 95% of respondents said they were likely to purchase from CDI again in the future, while 68% of respondents reported that they would definitely recommend CDI to coworkers, friends, and family. The clients’ experiences with customer service representatives have been positive, with the majority of respondents reporting strong satisfaction after working with the Customer Service department to resolve their issues.
As a result of the survey, CDI collected and reviewed hundreds of unique, positive comments from the individuals who participated. “CDI Computers has without a doubt changed the way in which my district moves forward in the purchase and implementation of technology,” commented one customer. He added, “CDI has given us superior support from sales to service from day one and made it possible for us to better keep up with the increasing demands placed upon our technology department while at the same time allowing us to do so with a decreasing budget.”
“To hear the feedback from our happy customers is motivational and it is inspiring.” comments Sanija Hodzic, Customer Service Manager at CDI. “We are always extremely excited to hear from our customers because they not only tell us that we are doing well, but what we could do better. We listen to what our customers are telling us, carefully reading every single suggestion or idea and we try to implement them into our service processes whenever possible. Some of our best CDI customer solutions— such as the $0 Cost of Ownership, Notebook Drop Warranty, Customer Service Portal and prepaid return shipping labels—came directly from responses to our surveys.”
Headquartered in Markham, Ontario, CDI is the leading refurbisher and remarketer of enterprise-grade I.T. hardware in North America. CDI delivers a powerful value proposition to budget-conscious government funded institutions and private organizations by providing “CDI Certified” product at a significant discount to the cost of new equipment along with the longest warranties in the industry. CDI’s product line includes PCs, notebooks, tablets, servers, telecommunication and other technology equipment. The Company holds ISO 9001 and ISO 14001 certifications and processes more than one million I.T. assets annually. CDI has over 400 employees and relationships with more than 10,000 education, government, healthcare and private clients across the United States and Canada. For more information on CDI, please visit the company’s website at http://www.cdicomputers.com.