CT Pros are very well-versed in ShoreTel and are responsive to our needs. It is critical to have a reliable system and a partner that will immediately step in if we need assistance.
Chicago, IL (PRWEB) October 29, 2014
Converged Technology Professionals, Inc. has been awarded the contract to provide a feature-rich ShoreTel unified communications system to the Illinois Poison Center. The system combines ease of use and outstanding reliability with a multitude of functions and lowered total cost of ownership.
Hampered by a decades old phone system, the staff at the Illinois Poison Center were having trouble handling the volume of calls – over 80,000 – received every year. In part, the problem was outdated equipment that had reached the end of its useful life. Additionally, the old system did not incorporate any of the newer unified communication features that make the ShoreTel system so useful. As noted by the Operations Director of the Illinois Poison Center, Carol DesLauriers, “Every call is an emergency to the caller. Understandably, parents and other callers might be panicked, and they want their calls answered as soon as possible. That’s why it is so important for us to have a reliable phone system.”
Converged Technology Professionals was called in by the Illinois Poison Center and recommended several solutions. In concert with the center's IT staff, the decision was finally made to deploy the ShoreTel Enterprise Contact Center with ShoreTel phones. The system allows the operator to quickly route calls with a minimum number of mouse clicks and provides an instant messaging platform. In addition, the ShoreTel Contact Center Agent Dashboard allowed the phone staff to know exactly which doctors, pharmacists and nurses were on duty and available. The system also monitors such metrics as wait times, call length, and abandonment rates.
In addition to the high utility of the ShoreTel system, the IPC chose this route because of CT Pros' familiarity with the system and their expertise in unified communications technologies. As DesLauriers noted, “CT Pros are very well-versed in ShoreTel and are responsive to our needs. The phone system is such an important part of our business and our mission. It is critical to have a reliable system and a partner that will immediately step in if we need assistance.” Rick Boyd, Vice President of Client Sales at ShoreTel, added, "Reliability in a UC solution is always important. In IPC's case, it is lifesaving mission critical important. The ShoreTel UC solution will deliver on our promise of a minimum of 99.99% up time. In addition to our solid UC platform, I am pleased to have our Gold Partner CT Pro’s installing and managing this opportunity."
The staff at Converged Technology Professionals continues to work with the IPC to better understand their business communications needs. Currently, other contact modalities are being researched that will allow clients and staff to communicate seamlessly no matter the time, place, or device. In the interim, Joe Rittenhouse, President of Business Development at CT Pros said it best, “Like ShoreTel, we are honored to have such a prestigious organization as the IPC trust us to manage and support its critical mission.”
About Converged Technology Professionals
Converged Technology Professionals, with offices in Chicago, Crystal Lake, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning unified communications and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs. CT-Pros also offers cloud-communication VoIP services with ShoreTel Sky. CT-Pros’ best-in-class customer service combined with ShoreTel’s UC and mobility solutions assist companies within a multitude of vital industries including healthcare, financial services, manufacturing and the public sector meet their constantly-evolving technology needs. The company has a customer base spread over six continents and is one of the fastest growing VARs in the United States with last year’s annual sales growth of over 200%. For more information, visit http://www.ct-pros.com.
ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit http://www.shoretel.com or http://www.shoretelsky.com.
All product and company names herein are trademarks of their respective owners.