Presence Technology to Sponsor ICMI Contact Center Demo & Conference, Nov 3-5 in Chicago

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Since 1999 this 3 day event has been a favorite among contact center professionals seeking the latest technology and service solutions.

Presence Technology, a global provider of multi-channel contact center solutions, announced today that it will participate as a Silver sponsor of the ICMI Contact Center Demo & Conference to be held in Chicago, IL at the Hyatt Regency Chicago from Nov. 3-5, 2014.

Produced by ICMI, a leader and partner in the contact center industry for over 30 years, the Contact Center Demo & Conference is the foremost event for contact center professionals and provides attendees with an opportunity to sharpen their skills, network with peers, and learn first-hand about technology trends and services available to improve their centers.

Unique to this industry, the exhibit hall at Contact Center Demo & Conference offers a non-traditional layout that encourages a more intimate environment conducive to productive conversations and demonstrations. Attendees and exhibitors alike love the atmosphere and the opportunity to engage in real conversations around the exhibitor’s offerings.

“We are proud to be a sponsor of this year’s event. We’re looking forward to meeting with some of the brightest and most innovative minds in the contact center industry,” said Mike Mandato, Presence Technology, EVP North America. “Our product suite is ideal for businesses seeking an extremely flexible, yet cost-effective solution, which can be easily scaled to meet ongoing demand.”

Conference attendees will have an opportunity to meet with Presence Technology representatives by visiting booth #112 where they can learn more about the Presence contact center suite and also view a demo of the Web Agent module leveraging WebRTC technology.

Contact Center Demo & Conference expects over 1,000 customer service professionals, along with 75+ speakers and 70+ exhibitors. Focusing on the most current topics of the industry, the conference provides over 120 hours of practical, unbiased education, including in-depth case studies, along with numerous networking opportunities. More information on this event can be found at

About Presence Technology
Presence Technology is a worldwide leading provider of multi-channel contact center solutions that enable contact centers to optimize resources and improve communication process efficiencies. Designed to work as a standalone solution or in tandem with an existing PBX, Presence simplifies communication between businesses and their customers, reducing the need for costly equipment changes or upgrades. Presence solutions are consistently recognized for quality and innovation, most recently receiving TMC awards for Unified Communications Product of the Year and Communications Solutions Product of the Year. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world. Visit for more information.

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Diana Harr
Presence Technology
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