Multi-State Insurance Services Selects One, Inc. Solution For Payment Processing

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General Agency Selects ProcessOne® to improve customer payment experience and streamline processes.

One, Inc., a provider of software products to Property and Casualty insurers, announced today that Multi-State Insurance Services, a general agency specializing in personal automobile and homeowners insurance, has selected ProcessOne® to manage its payment processing and daily cash reconciliation. Multi-State is located in Santa Clarita, CA and writes business in California, Texas and Washington.

Multi-State selected ProcessOne to improve its billing and payment processes, both internally and externally. An intuitive user interface will enable them to provide a higher level of customer service. Automated payment processing and routing will streamline workflow for their staff. ProcessOne will also reduce the complexity and cost of PCI compliance, eliminating data security concerns.

“Our commitment to our customers drives us to look for ways to improve processes at every level,” said Raimundo Ruiz, President & CEO of Multi-State. “ProcessOne will give our insureds real time access to their policy information and enable them to make payments in a secure environment. Their product is truly unique in the marketplace and the expected savings made it an easy decision for us. Additionally, its ease of use and reporting capabilities will streamline reconciliation and reduce expenses.”

“We are pleased to welcome Multi-State Insurance as a One, Inc. customer,” said Christopher W. Ewing, President & CEO, One, Inc. “Their decision to select ProcessOne will enable them to better serve their insureds and continue their path of growth. We’re looking forward to working with their team.”

One, Inc.'s suite of enterprise software enables carriers of all sizes to streamline processes and increase efficiency in each area of their organization. Its scalable, cloud-based solutions are engineered to optimize data and provide carrier value. Its InsureOne suite includes PolicyOne™ (policy management), ProcessOne® (payment processing and reconciliation), ContactOne™ (interactive voice response), ActivityOne™ (enterprise efficiency), AppOne™ (agency management), SalesOne®(marketing representatives management and CRM software), and DataOne® (business intelligence and reporting).

About Multi-State Insurance Services, Inc.

Multi-State Insurance Services, Inc. was established to provide a strong general agent market without sacrificing the underwriting and processing discipline that is necessary to produce an underwriting profit. Multi-State has a strong commitment to its carrier partners with the experience of having over 24 straight years of profitable personal lines management. Multi-State customers are assured that they will be treated professionally and given the attention and outstanding products and service that they deserve.

About One, Inc.

One, Inc. builds software products that help Property and Casualty insurers replace their legacy core systems and dramatically increase their operational efficiencies and speed to market. Designed to be flexible and scalable, One, Inc. products enable insurers to deliver excellent service, expand markets, and lower operating costs. One, Inc.’s InsureOne Suite provides the core systems used by insurers as operational systems of record. See how One, Inc. is leveling the playing field. For more information, please visit

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Eileen Potter
One, Inc
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