'Top Five Key Points to Consider Before Purchasing a Natural Language Powered Help System' Guidelines Published by Creative Virtual

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Purchasing Checklist Serves as Complimentary Educational Reference Material for Prospective Buyers

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NLP systems are a good fit for many organizations. They will integrate with many backend systems that companies already have.

Creative Virtual developed and released an educational reference to provide a guide for organizations looking to purchase a Natural Language Processing (NLP) Help System.

This Purchasing Checklist aims to help guide prospective buyers through the process of deciding whether an NLP system is an appropriate fit for their organization based on listing out what functions these help systems are capable of performing and what functions they are not suited for.

The guidelines also provide useful pointers to interested buyers with regard to which vendor to select and the expertise that vendor should have.

"NLP systems are a good fit for many organizations. They will integrate with many backend systems that companies already have,” Richard Simons, CEO of Creative Virtual USA said. “Our goal in creating this document is to let buyers know what is out there and provide some useful tips in terms of what specific areas to research."

Click here to view the entire Purchasing Checklist: Top Five Key Points to Consider Before Purchasing, Implementing and Maintaining a Natural Language Help System.

About Creative Virtual
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations like HSBC, Verizon, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.

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