Given ISI’s long history of providing solutions that focus on improving communication management efforts, we are eager to showcase our ability to satisfy market demands with our robust solutions portfolio.
Schaumburg, IL (PRWEB) October 30, 2014
ISI Telemanagement Solutions, Inc., a leading provider of communication management solutions, will be sponsoring this year’s Dimension Data Americas Annual Conference starting November 3 in Miami Beach, FL.
This year’s event is poised to be a great one. Topics will range from mobility to security, and tackle key issues for healthcare, government, and retail industries. A number of keynote speakers will address a variety of current market issues. Among the speakers will be John Brigden, SVP of Cisco’s Software Group.
At the show, ISI will be discussing how their various solutions help manage the different ways organizations communicate. From voice and video calls to conferences, and even instant messages, ISI can provide reporting and recording solutions that increase employee productivity, enhance security, and ensure compliance. ISI will also showcase it's latest additions to its solutions portfolio, mainly Workforce Management, Voice Traffic Analysis, and Speech Analytics. These solutions allow organizations to efficiently forecast and schedule contact center agents in order to handle all call traffic, analyze the incoming call traffic to ensure that sufficient bandwidth requirements are in place, while also being able to analyze recorded calls to improve customer experience. All of these solutions are geared toward improving compliance and productivity inside and outside the contact center.
“ISI is very excited to participate in this event,” says David Dishek, Unified Collaboration Practice Lead with ISI Telemanagement Solutions, Inc. “It is a great opportunity to collaborate with other solution providers. Given ISI’s long history of providing solutions that focus on improving communication management efforts, we are eager to showcase our ability to satisfy market demands with our robust solutions portfolio.”
For more information, visit http://www.isi-info.com.
ISI's Solutions portfolio brings together time-proven technologies for the management of unified communications through wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Collaboration Recording (Voice, Video, Conference, Instant Message, Screen Capture), Invoice & Inventory Management, Wireless Management, Workforce Management, and Speech Analytics. ISI's facilities, processes, and data security comply with ISO 9001:2008, SSAE 16, HIPAA, Safe Harbor and other important standards.