"We learn about you, you challenges, goals and concerns. And then we push the envelope of what you thought was possible to achieve with translation."
Fort Worth, Texas (PRWEB) October 30, 2014
Teneo Linguistics Company, LLC, has passed its ISO 9001:2008 recertification audit. The company, based in Fort Worth, TX, first registered for the international quality standard in 2011 in an effort to demonstrate to its clients, coming largely from the life sciences and manufacturing industries, its commitment to continuous improvement of quality of translation services. TLC sets annual measurable objectives in all areas of its operations – sales, production, operations, vendor and employee hiring, management and retention, as well as customer service. All processes of the company are carefully mapped out, described and observed and are subject to annual ISO surveillance audits. The latest audit, classified as a recertification one, took place over the last two days at the company’s headquarters. All of TLC’s processes were subject to the audit which did not identify any nonconformances.
“Going through an ISO audit has been very beneficial for us,” says Hana Laurenzo, TLC’s CEO. “The process makes us step back and take a look at our business as a whole, through the eyes of all stakeholders – our customers, our vendors (linguists) and our employees.” Good preparation requires year-long adherence to the program and keeping up with administration of the system of quality management. “But it all pays off in the end,” says Laurenzo. “We usually come away with many opportunities for improvement that we have identified during the process; that helps us and our customers in the long run.”
TLC has experienced significant growth over the last several years, continually adding to the number of employees, vendors and available language combinations. The company currently services 120+ foreign languages and takes pride in being transparent, following a rigorous process and being passionate about the business and customer’s needs.
“We learn about you, our customer, about your challenges, goals and concerns. And then we push the envelope of what you thought was possible to achieve with translation,” says Laurenzo. Translation can have direct positive impact on a business’s bottom line and foster growth – if done right. According to the CEO, “Doing it right and creating true partnerships along the way has been TLC’s number one goal from the start.”