Great Wolf Lodges Expedites Check-In introducing tablets in the lobby with StayNTouch’s Mobile PMS Overlay

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Hotel software from StayNTouch allows hotel staff to move from behind the desk, directly engage with guests, streamline check-in and enhance services.

StayNTouch Hotel Software Solutions

StayNTouch Inc Hotel Software Solutions

“StayNTouch has allowed us to enhance our check- in experience and minimize the amount of time our guests must wait.” Rajiv Castellino, CIO, Great Wolf Resorts

StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at the indoor waterpark resort, Great Wolf Lodge New England.

StayNTouch allows the front desk team to move from behind the actual desk and directly engage with guests throughout the hotel via a PMS integrated, touch/tablet optimized interface. With StayNTouch solutions, the resort’s full check-in process includes RFID wristbands, which serve as the room key and a wallet-less payment system for purchases made in the resort. The wristbands are created straight from the iPad. Since implementing StayNTouch in September, the 406 all-suite resort has noted increased efficiency for guests during the check-in and check-out process.

In addition, Great Wolf Lodge New England has added the housekeeping team to the StayNTouch program. Housekeepers now have mobile access to update and check the status of each room, allowing for improved communication across the departments in real time, to further expedite the check-in process.

The hotel has implemented two StayNTouch cloud solutions on one platform:

  •     StayNTouch Rover FrontOffice™: Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Including remote key encoding & secure credit card swipe featuring P2P encryption. Enables staff flexibility to service guests anytime, anywhere.
  •     StayNTouch - Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and the ability to update room status after servicing.

"In the hospitality industry, the efficiency of the check-in and check-out process is a topic we are always discussing and studying. At Great Wolf Lodge New England, our guests arrive early and stay late to fully enjoy all we have to offer,” said Rajiv Castellino, chief information officer, Great Wolf Resorts, “StayNTouch has allowed us to enhance our check- in experience and minimize the amount of time our guests must wait.”

“We’re pleased that Great Wolf Lodge New England has partnered with us. It excites us to see our service solutions being used to create more ease for hotel guests and staff and we look forward to continuing to expand our relationship with Great Wolf Resorts,” said Jos Schaap, CEO/Founder of StayNTouch.

“The implementation of StayNTouch’s solutions shows forward-thinking to the new mobile service paradigm. It’s a great way for resorts to further engage with their guests,” added Tim Kinsella, COO/Founder of StayNTouch.

About StayNTouch Inc.
StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels. Learn more by visiting http://www.stayntouch.com.

Twitter: @StayNTouchInc
Facebook: facebook.com/stayntouch
LinkedIn: LinkedIn/stayntouch

About Great Wolf Lodge Resorts

Great Wolf Lodge is North America’s largest family of indoor waterpark resorts and the brand leader in the waterpark resort industry. Great Wolf Lodge is a first-class, full service, year-round destination resort. Extending far beyond waterparks, Great Wolf Resorts provides families with quality accommodations, exceptional service, as well as popular proprietary amenities all under one roof – creating family traditions, one family at a time. To learn more, visit greatwolf.com.

Twitter: @greatwolflodge
Facebook: facebook/greatwolfwaterpark

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Tim Kinsella
@StayNTouchInc
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