Qualfon White Paper Explores the Cost of High Employee Attrition in Contact Centers and Offers Solutions to Increase Tenure

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Qualfon white paper reveals the impact of high employee attrition in the contact center and helps companies design strategies that drive measurable improvements in engagement, tenure, performance, and customer experience.

white paper reveals the impact of high employee attrition in the contact center and helps companies overcome it

Qualfon White Paper reveals the impact of high employee attrition in the contact center and helps companies overcome it

As a leader in retention and as a company that achieves employee tenure two times the industry average, Qualfon felt compelled to share our experience and expertise in a white paper.

Qualfon, a people-driven business process outsourcing (BPO) company and global provider of call center services, recently released a white paper that reveals the impact of high employee attrition in the contact center and helps companies design strategies that drive measurable improvements in engagement, tenure, performance, and customer experience.

“Many contact center managers have become complacent about high employee attrition or are confused about what amount of agent attrition is average and what isn’t. Furthermore, many companies lack best practices for calculating attrition and overcoming cycles of rapid turnover. As a leader in retention and as a company that achieves employee tenure two times the industry average, Qualfon felt compelled to share our experience and expertise in a white paper,” explained Brian Kearney, V.P. of Marketing at Qualfon.

Qualfon’s white paper, The Power of Retention: Maximizing Value in Centers of Excellence, demonstrates how employee attrition gets in the way of success, but it also explains Qualfon’s approach to employee engagement and what types of programs and services help the company hold onto their employees.

The paper includes:

  •     Research showing the industry-average employee attrition rates and tenure rates
  •     Best practices for attrition calculations and commonly used practices that can obscure attrition
  •     Graphs and models indicating how tenure affects, costs, performance, and customer satisfaction
  •     Expertise regarding what attrition rates maximize success and deliver the most value
  •     Three levels of employee engagement and advice on how to achieve them
  •     Programs that separate leaders from laggards
  •     Seven tips for boosting employee loyalty

Download the Power of Retention White Paper: http://www.qualfon.com/the-power-of-retention

About Qualfon
Qualfon is a people-driven business process outsourcing (BPO) company and a global provider of call center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1996, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have 11,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana S.A., Mexico, and China. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention is twice the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. http://www.Qualfon.com

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Jody Gilliam
Qualfon
+1 5123500169
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Brian Kearney
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