We’ll also be talking about ways management can leverage recorded media for employee training and ways to optimize, forecast and schedule their agents
East Hartford, CT (PRWEB) November 04, 2014
Coordinated Systems, Inc (CSI) a provider of Workforce Optimization solutions for contact centers, will be exhibiting at the foremost event for contact center professionals. Produced by ICMI, a leader and partner in the contact center industry for over 30 years, this event provides industry professionals with an opportunity to sharpen their skills, network with peers, and learn first-hand about technology trends and services available to improve their centers.
The Demo Hall at Contact Center Demo & Conference offers a layout unique to the industry that encourages a more intimate environment conducive to productive conversations and demonstrations. Attendees and exhibitors alike love the atmosphere and the opportunity to engage in real conversations around the exhibitor’s offerings.
“We look forward to networking with the contact center industry’s foremost minds and talking about the ways we can help them improve agent performance. We’ll also be talking about ways management can leverage recorded media for employee training and ways to optimize, forecast and schedule their agents and utilize emerging technologies such as speech analytics and cloud services to make best use of their time and investment,” offered Rich Marcia, Marketing Director for CSI.
Conference attendees will have an opportunity to meet with CSI representatives by visiting booth #604 where they can view screenshots and discuss capabilities.
Contact Center Demo & Conference expects over 1,000 customer service professionals, along with 75+ speakers and 70+ exhibitors. Focusing on the most current topics of the industry, the conference provides over 120 hours of practical, unbiased education, including in-depth case studies, along with numerous networking opportunities.
ABOUT COORDINATED SYSTEMS, INC.
Coordinated Systems, Inc., (CSI), enjoying over 40 years in business, has thrived on building high-quality, long-term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO supports nearly all telephony platforms. VO provides an extremely high value to price and tremendous customer satisfaction.